@CrossCountryUK@thetrainline I did this using the method your suggested, and unfortunately hitting the same loop. @thetrainline never submitted a claim and only provide ticket id. @CrossCountryUK continue to request for copies of the ticket. Booking proof, ticket id is not enough. @RailOmbudsman
Trying to get a refund for overcrowded late journey with @CrossCountryUK and @thetrainline is ridiculous.
The train was late one way and cancelled the other. Train line says go to the operator.
@thetrainline Following up on this, I spoke in DM and the answer was that a claim could not be processed as it was over 28 days. I logged this within the first week and there was no claim processed, so I do not see how this is relevant now.
@CrossCountryUK@thetrainline I have been in contact and they referred me to the delay repay system which has sent me round in circles between @CrossCountryUK and @thetrainline
Do you know if there is another way to get this resolved?
@AlexBuchta@thetrainline If you can contact our customer relations team, they'll look into this for you via: https://t.co/pgYzd6xHhq - You'd only need to contact Trainline for any changes to your booking or refunds to any unused tickets. ^RF
@AlexBuchta@thetrainline If you can contact our customer relations team, they'll look into this for you via: https://t.co/pgYzd6xHhq - You'd only need to contact Trainline for any changes to your booking or refunds to any unused tickets. ^RF
Cross Country travel says it needs the ticket (not proof of purchase), train line only provides M ticket which disappear after travel. I provided proof of purchase, ticket id, price of ticket. Is there an ombudsman for travel?