Alex

[Alex @AlexCL_Android]

Dear Google Play Support Team / Forum Community,

Just in case, our appeal number is 8-1705000038440

We are writing to seek assistance regarding the sudden termination of our Google Play Developer Account, which we believe was a mistake.

Despite multiple appeals, we have received only automated responses citing "High Risk Behavior," but we are confident our apps comply fully with all policies.

Below is a detailed timeline of events: Account Migration Process: Due to business relocation and consolidation of developer accounts under a new entity in another country, we created a new developer account.

Prior to transferring apps, we contacted Google Play Support to confirm compliance.

We explicitly asked whether transferring apps to a new account (with no prior apps) would violate policies.

Google’s Support Team assured us the transfer was permitted and would not conflict with the new account’s requirements, including the need to publish a new app and complete a 14-day internal testing phase with 12 testers.

Successful Transfer, Followed by Termination: We completed the app transfers smoothly. Separately, we launched a new app on the same account, finalized testing, and requested its promotion from closed testing to production.

Days later, the entire account was terminated for "High Risk Behavior," deleting all transferred apps (including those live since 2015).

Our Position: Our apps (both paid and free) have been on Google Play since 2015 with 200,000+ active users and a 4.6-star average rating. We have never violated privacy, spam, or security policies. The termination occurred immediately after the new app’s testing phase, suggesting an automated error linking the testing process to “suspicious activity.

”Our Request: We urgently ask for a manual review by a human specialist to investigate: The validity of the "High Risk Behavior" claim. Whether the termination resulted from an automated misinterpretation of the new account’s testing phase.

The contradiction between prior approval for transfers and the subsequent termination.

To Google Play Team: If this reaches a Google representative, please provide a detailed explanation of the violation and allow us to resolve any misunderstandings. We are willing to adjust processes or provide additional documentation.

To the Community: Has anyone faced similar issues after account migrations or app transfers? How did you escalate the matter for human review? Any contacts or channels to recommend?

This termination impacts thousands of loyal users and years of work. We are committed to compliance and value the Google Play ecosystem.

A transparent resolution would be deeply appreciated.

Thank you for your support

[Alex @AlexCL_Android]

After 2 weeks, our account was unblocked! Many thanks to everyone who supported us!!!

[Alex @AlexCL_Android]

Dear Google Play Support Team / Forum Community,

Just in case, our appeal number is 8-1705000038440

We are writing to seek assistance regarding the sudden termination of our Google Play Developer Account, which we believe was a mistake.

Despite multiple appeals, we have received only automated responses citing "High Risk Behavior," but we are confident our apps comply fully with all policies.

Below is a detailed timeline of events: Account Migration Process: Due to business relocation and consolidation of developer accounts under a new entity in another country, we created a new developer account.

Prior to transferring apps, we contacted Google Play Support to confirm compliance.

We explicitly asked whether transferring apps to a new account (with no prior apps) would violate policies.

Google’s Support Team assured us the transfer was permitted and would not conflict with the new account’s requirements, including the need to publish a new app and complete a 14-day internal testing phase with 12 testers.

Successful Transfer, Followed by Termination: We completed the app transfers smoothly. Separately, we launched a new app on the same account, finalized testing, and requested its promotion from closed testing to production.

Days later, the entire account was terminated for "High Risk Behavior," deleting all transferred apps (including those live since 2015).

Our Position: Our apps (both paid and free) have been on Google Play since 2015 with 200,000+ active users and a 4.6-star average rating. We have never violated privacy, spam, or security policies. The termination occurred immediately after the new app’s testing phase, suggesting an automated error linking the testing process to “suspicious activity.

”Our Request: We urgently ask for a manual review by a human specialist to investigate: The validity of the "High Risk Behavior" claim. Whether the termination resulted from an automated misinterpretation of the new account’s testing phase.

The contradiction between prior approval for transfers and the subsequent termination.

To Google Play Team: If this reaches a Google representative, please provide a detailed explanation of the violation and allow us to resolve any misunderstandings. We are willing to adjust processes or provide additional documentation.

To the Community: Has anyone faced similar issues after account migrations or app transfers? How did you escalate the matter for human review? Any contacts or channels to recommend?

This termination impacts thousands of loyal users and years of work. We are committed to compliance and value the Google Play ecosystem.

A transparent resolution would be deeply appreciated.

Thank you for your support

[Alex @AlexCL_Android]

@DieterErnst11 Kazakhstan

[Alex @AlexCL_Android]

@AErgaliev70230 We're really hoping for that too.