@ThreeUKSupport I ended up hanging up. I called back later, and that gentleman sorted it straight away. He did try and upsell me, but that is part of the "game" all companies play.
@ThreeUKSupport I'd been sent a few emails with early upgrade offers, one wich was a sim only deal which I wanted as my phone is okay. The person I got though, said there was no such offer and tried up selling me to a new phone, I even read the offer out and he still denied it was available.