@giannicara I think you have to be mindful of how you use this one. People have a need to raise objections themselves, to make them feel in control. You want to keep some common objections you're well prepared to tackle available for them to ask first.
@tapairportugal The 90 year-old affected passenger had to take a taxi to the airport to solve the problem there or he would've lost his trip. Your only FUNCTIONING customer channel is twitter & your App/web passenger service is useless, full of dead links. This level of service should be illegal
@tapairportugal I have to change a flight. For over a week I've been sending emails, I've phoned multiple times and spent 6+ hours on hold and have browsed their subpar website. The flight is tomorrow and Tap offers no way of changing it.