Alexandria Rich

[Alexandria Rich @Alexand12765080]

This is the KEY to customer service! Check out this blog to discover how to be a customer service champion! https://t.co/O6lhKuh3us #SM352

[Angela @Wheres_Ang]

Are you not clicking with delivery's customer service? Even though the Internet is supposed to be instant? Find out how goPuff effectively books their time for you. https://t.co/hq8D98V094

#SM352

[Alexandria Rich @Alexand12765080]

Gain, maintain, and entertain your Twitter followers! Take a look into how it's done! https://t.co/MxjeatO8ke #SM352

[Alexandria Rich @Alexand12765080]

What are fans saying about @rihanna 's latest social media posts? Find out here! https://t.co/4sKQc639pi #SM352

[Alexandria Rich @Alexand12765080]

@HarvardBiz This is a great example of a headline that implies express benefits according to "It's All About Benefits" according to Clark, B. pg. 12 #sm352

[Alexandria Rich @Alexand12765080]

@Vincy57684144 I picked the first title because I know before I read your blog that I am going to learn three distinct things on what not to do on twitter! #sm352

[Alexandria Rich @Alexand12765080]

@auditingnow @TOMS I really like the first title because it makes me want to learn how I can win Twitter! I think people will be more likely to click on this title because people want to know the secret to having good social media pages. #SM352

[Alexandria Rich @Alexand12765080]

@smm629 #SM352

A: Clark, B. (2014) "Pose a provocative question"
B: Clark, B. (2014) Page 31 "Say it simply and directly"

[Alexandria Rich @Alexand12765080]

Please help me pick a title for my first blog post by voting on your favorite one! #SM352 #Rihanna

A: Is Rihanna Still the Reigning Queen of Twitter?
B: Rihanna's Downfall on Twitter

[Alexandria Rich @Alexand12765080]

This is also an example of too many hashtags. This brand also never posts any questions that would elicit a response from its followers. Maybe if they engaged with their customers more, they would have more than 8 retweets. #SM352

[Fanatics @Fanatics]

#EverythingWeGot! The @Patriots have won the Super Bowl!

#PatsNation, celebrate becoming #SBLIII Champs here: https://t.co/yUSratOeHi

[Alexandria Rich @Alexand12765080]

This is a good example of bad social media practices. Too many hashtags are being used. There is a time and a place for political conversation. Flaunting your personal views by putting down other parties will not make you a favorable person. #badpublicity #SM352

[Alexandria Rich @Alexand12765080]

This is a good example of @SproutSocial's best social practice of responding to customers quickly https://t.co/olxLNHJvjx. This customer didn't even tweet at Pottery Barn directly and still got a prompt response from them to remedy the situation. Way to go @potterybarn! #SM352

[Pottery Barn @potterybarn]

@TheCaroline5 I am sorry to hear you're having difficulty with your furniture delivery. Please email your order number to [email protected] so I can address this with you. Thank you, Brian

[Alexandria Rich @Alexand12765080]

@PetSmart definitely knows their social media best practices. This tweet made me laugh and aw at the same time. Their use of humor & cute picture in this tweet captures their audience in a unique way, which is exactly what @SproutSocial says to do. https://t.co/WxIH7XEjDI #SM352

[PetSmart @PetSmart]

I licked it so it's mine...😏 That's the rules right? Don't forget to pick up Valentine's goodies for your sweet pet 💗 #fortheloveofpets https://t.co/cq4snkYbha