@AmazonHelp@JessiKukkala06 The issue here is fraudulent delivery, which legally differs from buyer-initiated returns. The return window applies when a customer receives the correct product and later decides to return it. In this case, the correct product was never delivered at all.
@amazonIN@AmazonHelp@jagograhakjago@NCH1915
I received a dummy phone instead of the original product.
I have full unboxing video proof.
Order ID: 404-0642980-6909954
Delivered on 24 Nov | Opened on 15 Dec (was out of town)
Your team is refusing help citing return window expiry.
This is a fraudulent delivery. Please resolve urgently.
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