@UseLemfi It has been over 36 hours and I have not been given a timeline yet. I am lodging a complaint with Financial Ombudsman Service, regarding the stress, loss and waste of time I incurred due to poor and delayed service by @UseLemfi
Its been over 12 hours since I raised my issue on X with @UseLemfi and the issue still remains unresolved. I have not received my refund yet. They are not replying to my emails.
I am collecting proofs and I will escalate it further according to law.
@UseLemfi Since I have given proofs of funds transfer provided by nationwide you are asking me to wait again. I have provided all the information that was asked.
The Lemfi @UseLemfi customer service is pathetic.
I tried sending money to Pakistan via Lemfi. They deducted the amount from my UK bank account but didn’t transfer it to Pakistan. They said, “your bank did not authorise the payment.” n/1
@UseLemfi No you have not!
You have just done what your customer service has been doing all day. Wait, wait and wait.
Its been around 24 hours since the amount deducted.
Your customer service lied to me first that they did not receive the funds.
@UseLemfi@UseLemfi lied to me that they didn’t receive the amount. While in fact, they did actually receive it in their account. Its been 24 hours and my money is still in a limbo.
I talked to my bank’s customer service, they provided my proofs including payment and transaction IDs that the funds had been transfered to @UseLemfi.
I forwarded these proofs to Lemfi, and now they are not replying to my emails.