Alice Eastoe

[Alice Eastoe @AliceEasto980]

@santanderukhelp Can you confirm which number I should be using for this?

[Alice Eastoe @AliceEasto980]

@santanderukhelp I called at 8am. I was told security is in a back office and can’t be contacted by phone / email from customers.

[Alice Eastoe @AliceEasto980]

@santanderukhelp I’ll try ‘fraud’ on the phone tomorrow, even though the real fraudster is you, Santander.

[Alice Eastoe @AliceEasto980]

@santanderukhelp Just rang. No option to speak with security. It’s bullshit that I can’t speak with the department doing this. Give me their number/ email and ill go away :)

[Alice Eastoe @AliceEasto980]

@santanderukhelp Okay great, I look forward to speaking with the security team on the phone even though everyone has said I cannot speak with them

[Alice Eastoe @AliceEasto980]

@santanderukhelp Can I have contact for security team so I can actually speak to who is doing this??

[Alice Eastoe @AliceEasto980]

@santanderukhelp Not good enough. Security team needs to sort this out now.

[Alice Eastoe @AliceEasto980]

@santanderukhelp Yes I have logged a complaint. And guess what!! No timescale 😂 this is ridiculous, can’t even go into my branch because they closed it. Cheers Santander

[Alice Eastoe @AliceEasto980]

@santanderukhelp what is the point in customer service when you can’t do anything? #cancelsantander #banktheft

[Alice Eastoe @AliceEasto980]

@santanderukhelp Are you going to help with this, customer service or are you just going to pretend you’re interested in helping? 👌

[Alice Eastoe @AliceEasto980]

@santanderukhelp This is the same bullshit reply I’ve got from everyone on customer service. A timescale is needed NOW. And some financial assistance, because you’ve kept £1000 from me. This is not okay #boycottsantander #leavesantander #santander

[Alice Eastoe @AliceEasto980]

@santanderukhelp You can’t expect people to go without their wages for 2+ weeks. Overdraft and financial help is needed, but the bank has denied me this.

[Alice Eastoe @AliceEasto980]

@santanderukhelp This money has been held from me since 9th April. Unacceptable!

[Alice Eastoe @AliceEasto980]

@santanderukhelp No they were not, I gave them additional details about the money coming in on Thursday, but there has been no update or timescale of how long this will take...

[Alice Eastoe @AliceEasto980]

@santanderukhelp Really appalled at the service I have received from your bank! I have had my wages held for 2 weeks now for 'security checks' and no one can give me a timescale of how long this will take... updates and support needed please!