Alice

[Alice @Alicelaston]

@NJTRANSIT 3 buses driven past this morning that could have easily fitted more passengers on. This is a regular occurrence and needs sorting out.

[Alice @Alicelaston]

@O2 ASAP ended up being over 3 hours on hold yesterday and guess what…I still wasn’t able to settle it as I was transferred to 3 different people all of which said they couldn’t help me?!

[Alice @Alicelaston]

@O2 trying to pay off my device plan and settle close my account. 3 live chats later and on hold for 40 minutes with no luck. Absolute shambles and have been a customer for more than 15 years. Please contact me ASAP

[Alice @Alicelaston]

@O2 On hold for over an hour. Got through to someone on the number you provided and now being passed onto another line. What is going on?!?!

[Alice @Alicelaston]

@o2 officially the hardest part of a move from the UK to US. How can I not just settle my phone plan without numerous phone calls and hours wasted on hold. Used to be the best with customer service. Now officially the worst. And final nail in the coffin is a 13.4% price increase!

[Alice @Alicelaston]

@O2 I called 202 and was only able to pay off this months. What option do I select ..

[Alice @Alicelaston]

@O2 Nothing to do with a technical issue, more that I’ve spoken to 4 different people and I am getting complete misinformation from all. All I want to do is close my account, I need to settle my device plan and stop my airtime bill. It should be very simple