@waxsmile All joking aside, we're very sorry to see you received a roll in this condition w/in your pack, Jen. We have strict quality controls in place to ensure our best reaches you & we can see this isn't it. We'd really like to make this up to you & help further. Pls roll us a quick DM.
@BetsyGreenlaw We're glad you found a product that works well for you, Betsy! Thanks for letting us know. We're sorry the usual didn't work well for you. With our quality and safety checks, that's not what we expect. We'll share this with our team. Our DM's are open if you'd like to talk.
@Jhawkgirl137 We're concerned about your experience with Cascade ActionPacs™, Christine, and we hope your eye is feeling better. We do lots of testing to ensure our products are safe to use as directed, but we recommend that you discontinue use of these. We want to help more, so please DM us.
@R3SP3CT4ALL45 We appreciate that you've trusted Align for years, SuperMan45UN! As you've noticed, we did recently make some changes to many of our probiotic capsules, including packaging them in a moisture tight vial with a convenient flip-top closure. You're welcome to DM us if you have ?s.
@trueIndian303 We're very sorry to hear that your purchase didn't arrive in perfect condition. Our products go through many quality checks to ensure consumer satisfaction, and we understand that this isn't the case here. Please DM us, and we'll be happy to assist you.
@FullStriedAhead We want you to see results, and are glad you reached out. We recommend placing the trap where it isn't blocked from view (such as behind furniture), and away from competing light sources such as windows. If you need further help, please don't hesitate to DM us.
@newtmewt We're sorry to hear that you're having trouble requesting your Align Moneyback Guarantee! This is not the experience we want you to have, and we appreciate you reaching out. Please call our MBG Team at 1-877-944-6744, so they can assist you further.
@cozyUGCwithme Thanks for being a fan of our products, and for sharing your experience with us! It's so great to hear Align has helped you. We'll share your interest in partnering with us with our team. In the meantime, please DM us if you have any questions.
@SaaSy_Tesla We're sorry to hear that you're unhappy with the packaging change, and we're grateful you took the time to share this with us. We try our best to fit our consumers needs and preferences, and your input will help improve our future efforts. Send us a DM, we'd love to help further!
@suzannekpatton We’re sorry you're unhappy with our updated scent, Suzanne. We do extensive research to create features that we think you will love, but we know that scent preferences vary from person to person. We'd like to learn more about your experience and help you best. Please DM us!
@sundayserenity We’re very sorry you’re unhappy, Jack. We do extensive research to create features that we think you will love, but still, we know that scent preferences vary from person to person. We'd like to learn more about your experience and help you best. Please DM us!
@Tracys_Nook@amandakay716 This is the first scent change for Dawn Original in 10 years, Amanda, and we're very sorry for your disappointment. The fragrance change received positive feedback during extensive testing with consumers, but we've shared your thoughts with our team. Please DM us for more help!
@Run2Eat Thanks for reaching out! We're happy to help with your question. Align Digestive Health Prebiotic + Probiotic is available only in gummy form. Feel free to DM us if you have any other questions.
@SolarGeorges That's not problem at all, Georges. We would still like to collect a little more information for our team. Could you please DM us telling us the goal of what you were taking Align Probiotic for?
@casandramem We're sorry to hear about this, Casandra, and will be sure to let our team know! In the meantime, you could try shopping for our Triple Action Gummies at other large retailers or pharmacy chain stores. Also mention this to the Costco store manager, as they might be able to help.