@virginmedia You sent me a msg saying 'sorry you're leaving' when I have'nt requested to leave. 9hrs to get connected to agent on live chat on Mon to resolve. Then same email again on Thursday. 30+ hrs to get connected to agent on whatsapp, for them to say just ignore the email.
@virginmedia That’s another 10 hours waiting for an agent on live chat for me to try and tell you I’m moving address. Is there any other way other than live chat or phone?
@virginmedia I've already spent nearly 40hours holding on for Virgin Media. Why would I want to waste further time? Your broadband speed is superfast, your customer service is not. I'll take my chances, if the account gets closed I'll just move on.