Lee

New Account. 陈权达。Corporate Slave / MSC Trading Proprietor.

[Lee @AlisteContreras]

This is the second time that I have had a failed transaction from Unionbank Instapay. @unionbankph Instapay transaction failed but I was debited. Please reply to my DM. This CANNOT happen everytime I make a transfer from my UB account to another bank.

[Lee @AlisteContreras]

@bbrryytt @unionbankph Got mine already.

[Lee @AlisteContreras]

@unionbankph Made a transfer from Unionbank to BPI via Instapay. Amount was already debited from my account, but was not able to receive it. Need your urgent feedback regarding this. Thank you.

[Lee @AlisteContreras]

@socialRoelzkie @unionbankph Funds still not returned. Have been waiting for it since yesterday.

[Lee @AlisteContreras]

@unionbankph I have replied. Thank you.

[Lee @AlisteContreras]

@gotswiftified @unionbankph My transaction was made via Instapay, not via Pesonet and other manual transfers. Following the logic that the transaction cutoff was at 3pm, I made mine at 11:31am well within the cutoff. Should have been credited yesterday ss well.

[Lee @AlisteContreras]

@bbrryytt @unionbankph Still nothing. I am still waiting for a resolution from UB’s end.

[Lee @AlisteContreras]

@unionbankph Hi, I am unable to send you a direct message. Here is my case number which I got no reply from yesterday via e-mail. 10287278

Is there any way that the funds can be credited today? It is almost 24 hrs since the transaction failed.

[Lee @AlisteContreras]

@jienelvidal @unionbankph Calling and recalling on queue until 1730H. I gave up since.

[Lee @AlisteContreras]

@jienelvidal @unionbankph Not yet. Am still on queue, unfortunately.

[Lee @AlisteContreras]

@ginminniee @unionbankph Still on queue, unfortunately.

[Lee @AlisteContreras]

@thekariama @unionbankph They do not have banking on weekends so this needs to be resolved today. This level of incompetence is unacceptable for a bank that prides itself in being the benchmark of digitalization in the PH.

[Lee @AlisteContreras]

@unionbankph On queue for almost an hour now. Your immediate feedback regarding my Instapay transaction is highly appreciated.

[Lee @AlisteContreras]

@NicxCalalo @unionbankph Still waiting for an agent to pickup the call on their hotline. Disappointing.

[Lee @AlisteContreras]

@thekevingarcia5 @unionbankph A lot of people are also experiencing the same issue. Appreciate if UB can at least acknowledge the issue.

[Lee @AlisteContreras]

@remingard @unionbankph At the very least, UB should release a statement if there is an issue. The consumers are being left to worry about their funds e.

[Lee @AlisteContreras]

Hi @PLDT_Cares my payment still hasn’t been credited as of today. Requesting for your immediate action regarding this please. Checked with your Payment Provider counterpart (Paymaya) and payment has already been credited to you. Thanks.

[Lee @AlisteContreras]

@PLDT_Cares Hi, our payments haven’t reflected in our bills even though we are enrolled in an auto-debit arrangement. Requesting for your feedback regarding this please.

[Lee @AlisteContreras]

Hi, sent you a follow up DM. @PLDT_Cares

[Lee @AlisteContreras]

Hi @PLDT_Cares sent you a DM. Please respond. Thanks.