Aljoša Krt

[Aljoša Krt @Aljosakrt]

@Eva82580889 @airserbia @AeroNikolaTesla Yes we got it 5 days later, without a call or email. Bag just appeared at the hotel. Still no response to our claim.

[Aljoša Krt @Aljosakrt]

@soobinly93 @JakeDHowden @tjs526 @airserbia No, we were on JU760 from Belgrade to Rhodes. I know how you feel, it is unreal that something like this can happen. I have spent 150€ just on the phone bill with international calls, which no one answered. I hope you get your bags soon!

[Aljoša Krt @Aljosakrt]

@JakeDHowden @tjs526 @airserbia We got our bags today. Without a call or anything, just delivered to the hotel. Customer support 0.

[Aljoša Krt @Aljosakrt]

@airserbia @AeroNikolaTesla Still no answer! No one calls or responds to emails regarding lost luggage. This is completely unacceptable. 4th day!

[Aljoša Krt @Aljosakrt]

@AeroNikolaTesla Niko nece odpisati? Sad je vec 4. dan od kad ste izgubili nase kofere! Niko se ne javlja na telefon, niko ne daje supporta. Cetvrti dan!!!

[Aljoša Krt @Aljosakrt]

@airserbia @AeroNikolaTesla It is bow the 4th day since our luggage was lost and NOBODY CONTACTED US! All I get is ‘someone will contact you’ and ‘we are not the relevant department’. Your customer support is terrible! Shame on you. I will certainly take legal action!

[Aljoša Krt @Aljosakrt]

@airserbia @AeroNikolaTesla I have not received any information about our luggage! It’s been more than 48hrs. Your ‘relevant department’ is apparently NOT WORKING!

[Aljoša Krt @Aljosakrt]

@airserbia @AeroNikolaTesla Just to update. All the info I get is: “We will check with our relevant department and someone will contacr you soon.” NO ONE IS CONTACTING US, NO ONE ANSWERS THE PHONE! I called 15 different numbers-it’s like no one is working at that department!

[Aljoša Krt @Aljosakrt]

@airserbia @AeroNikolaTesla You lost our luggage from LJU-BELGRADE-RHODES! No one is responding on email, call centre is impossible to reach! I have been on the phone for 1,5h!!! We have no clothes, medicine and other necessities. We want a response and compensation for our troubles!

[Aljoša Krt @Aljosakrt]

@airserbia @AeroNikolaTesla It has been 24h since our baggage was lost and there is STILL NO RESPONSE ON THE EMAIL from your team!!!

[Aljoša Krt @Aljosakrt]

@airserbia @AeroNikolaTesla Apparently you answer only when I post publicly?

[Aljoša Krt @Aljosakrt]

@airserbia @AeroNikolaTesla Waiting for another response…

[Aljoša Krt @Aljosakrt]

@airserbia @AeroNikolaTesla This is unspeakable!

[Aljoša Krt @Aljosakrt]

@airserbia @AeroNikolaTesla Not to mention our luggage was marked URGENT TRANSFER!

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