Alka Shamma

[Alka Shamma @AlkaShamma]

@JioCare 10+ days, no internet, no technician—only false closures. Got a call from [phone] saying the issue can’t be repaired. This has mentally tortured me.
Cancel my JioFiber & refund security + downtime charges now.

[Alka Shamma @AlkaShamma]

@JioCare @JioCare This is the same generic response given for the last 7 days with no action.
State Escalation SR00002WUYHZ was wrongly closed; SR00002IQQLW put on hold.
Engineer visits confirmed, no one came.

[Alka Shamma @AlkaShamma]

@JioCare JioFiber down since 9 Jan. 7 days false updates + missed visits. State Escalation SR00002WUYHZ wrongly closed; SR00002IQQLW put on hold. SLA breach + misrepresentation. Filing with TRAI & Consumer Court. @TRAI @jagograhakjago

[Alka Shamma @AlkaShamma]

@JioCare It’s been over 2 hours with no update after this reply.

When can I expect a concrete response? Please confirm.

[Alka Shamma @AlkaShamma]

@JioCare @reliancejio Disgraceful service. JioFiber broke 9 Jan, again on 10 Jan. Since then: fake reschedules, “customer not home” lies, and a tech telling me to switch to Airtel. Paid fully, zero service. This is infuriating and completely unacceptable. Fix now and refund.

[Alka Shamma @AlkaShamma]

@JioCare Please stop generic responses.
The SLA was breached multiple times
No technician. No fix. Internet down since 10 Jan.
Have you checked your DMs? All details are already shared there.
I need a confirmed engineer visit (date/time/name) and refund for downtime — not “working on it”.

[Alka Shamma @AlkaShamma]

@JioCare Generic assurances don’t fix anything.
You missed a confirmed 10–11 AM visit, no engineer came, no call, and the request was even marked RESOLVED falsely. I never asked for HOLD.
I want a date/time & engineer name, not “as soon as possible”. Escalation follows if this continues.

[Alka Shamma @AlkaShamma]

@JioCare Stop the scripted replies. I NEVER asked for HOLD. You missed today’s 10–11 AM slot (no engineer, no call) and even marked the request resolved without fixing anything. Have you checked my DMs? This is making a fool of me. Fix now or I escalate to Nodal/TRAI/Consumer Court.

[Alka Shamma @AlkaShamma]

@JioCare @reliancejio This is unacceptable! Raised service request on 15 June. Missed on Mon, then postponed to Tue→Wed→ now Fri (20 June). No technician is visiting. Local office says issue won’t be fixed & keeps pushing AirFiber. We’ve paid for the month – no service at all.