Can you offer some assistance with list luggage, we are not able to get a response from anyone at TAP. In addition the world tracer is not recognizing the file reference. Can you offer some direction.
One of our parties luggage’s was lost on our return flight from Lisbon to YYZ on Thursday. We reported it lost and were informed it would arrive yesterday. However, our air tag shows it’s still in Lisbon @tapairportugal . Can you advise on next steps?