Allison Landers

Proud wife & mom of 3 boys 18 & under + a dog. Chief Experience Officer (CXO) @UBS in my spare time. Opinions my own. Blog

[Allison Landers @AllisonLanders]

@garykimmel @VolvoCarUSA Argh!

[Allison Landers @AllisonLanders]

@VolvoCarUSA software update has been running 12+ hours and I can’t get into my car. Instructed to have roadside assistance tow me to my dealership that’s closed on the weekend. I can’t be the only one w/ trouble!

[Allison Landers @AllisonLanders]

@MarchesaFashion Please help! I returned 3 dresses 2+ weeks ago and misplaced the USPS tracking #. No one answering ur phone (no vm either) or customer service emails. Order #43588

[Allison Landers @AllisonLanders]

@united have been on hold over an hour. U canceled my flight, but the app said there was a problem w/ refund. Would appreciate a call back!

[Allison Landers @AllisonLanders]

@costco #costco What part of my order was canceled and why? Can’t find an email address to forward this to in the service center this links to and the app shows my original order as is

[Steve Landers MD,MPH @SteveLandersMD]

I believe @POTUS just called #homehealthaides and #visitingnurses angels on earth and said he is committed to expanding #homecare and protecting #medicare —Amen to all that! #SOTU

[Allison Landers @AllisonLanders]

@united my parents have been stuck on a runway in EWR for 80 minutes (after their original flight was canceled). ARGH!

[Allison Landers @AllisonLanders]

⁦@Casper⁩ will pay you to sleep on the job… https://t.co/YcsQjZaMs1

[VNA Health Group @VNAHealthGroup]

We are incredibly proud of our leader, @SteveLandersMD , MPH, for his recent nomination by @GovMurphy to serve on the Board of Directors of University Hospital in Newark.

[Allison Landers @AllisonLanders]

@Nordstrom Two confusing and frustrating responses. The closest store is 45 minutes+ away which is why I shop online!

[Allison Landers @AllisonLanders]

@united Got this email today which looks phishy. But, it’s “from” you…

[Allison Landers @AllisonLanders]

I never know what to Tweet. Am thinking I could keep busy w/ bad customer experience examples like this…

[Allison Landers @AllisonLanders]

According to @BainAlerts, only 10% of business leaders believe the primary purpose of their firm is to maximize value for customers #WinningOnPurpose

[Allison Landers @AllisonLanders]

According to the @federalreserve, only 19% of US purchases were made w/ cash in ‘22, down from 26% in ‘20

[Allison Landers @AllisonLanders]

Customers are generally willing to pay for convenience. But there is also a point at which they are willing to be paid for inconvenience. Did ⁦@dominos⁩ find that point? https://t.co/1YbZaP4S7p

[Allison Landers @AllisonLanders]

I’m sure my 3 boys will want these @nike shoes too! https://t.co/b0OSLlishy

[Allison Landers @AllisonLanders]

This takes a great feature of registries and expands it to all types of gift giving. It should also help avoid accidentally defaulting orders to ship to the wrong address… https://t.co/KRRjBojmU8

[Allison Landers @AllisonLanders]

https://t.co/wQLjPXkb5Y

[Allison Landers @AllisonLanders]

⁦@Walmart⁩ giving all employees a smartphone so they can serve customers better… https://t.co/DlT2Sfif9g

[Allison Landers @AllisonLanders]

@kalamarides @Prudential Best of luck @kalamarides! It was an honor and pleasure to work with and learn from you.