Alloqui Strix

Alloqui Strix willing to tweet.

[Alloqui Strix @AlloquiStrix]

@virginmedia Now I'm being told I wasn't credited and my in-laws need to phone up again - that's not what the auto-compensation says. You can't get through at the moment in any case!

[Alloqui Strix @AlloquiStrix]

Hey @Virginmedia - could you explain why I have received a message regarding our outage within 22 minutes today (13th April). Not the first such message I have received in the last week or so with similar 'random' dates and times within minutes of previous messages.

[Alloqui Strix @AlloquiStrix]

@virginmedia Still no refund though! Seems like what you said about registering an outage (which I did on the website) - and my in-law's registered as well, resulted in nothing being refunded to either. When should this be expected?

[Alloqui Strix @AlloquiStrix]

To the Great Prophet Zarquon, do us a favour please; if there was ever the time for your second coming to help, now would be the time. #COYZ and #COYS.

[Alloqui Strix @AlloquiStrix]

#totbha how is the referee allowing so many clear fouls go?

[Alloqui Strix @AlloquiStrix]

@virginmedia Engineer arrived yesterday and swapped my Hub 3 to a Hub 5 and now the Internet is working perfectly.

No problems before last Tuesday, then outage for a week or so, then my Hub doesn't work properly (not getting an IP through to my internal network router) - coincidence?!

[Alloqui Strix @AlloquiStrix]

@virginmedia Still no luck. Engineer coming today...I think the hub has been reset and the TV box is constantly in update mode.

[Alloqui Strix @AlloquiStrix]

@virginmedia It's fixed, apparently. But it isn't and following the restart of the device (as suggested) I can't get to the website to check because that keeps timing out. Honestly I give up with this #seewhatyoucando ... Nothing

[Alloqui Strix @AlloquiStrix]

@virginmedia and another update just received saying it will be fixed today. Honestly, make your mind up. The BB service is excellent when it works. When it doesn't you guys seem to take a trip to the local brewery and drink lemonde!

[Alloqui Strix @AlloquiStrix]

@virginmedia Changes within 22 minutes - have the left and right hands met one another?

[Alloqui Strix @AlloquiStrix]

@virginmedia If it wasn't an upgrade that went wrong then someone lied to me when I called.

[Alloqui Strix @AlloquiStrix]

@virginmedia First thing this morning you said the outage in my area (22) would continue for another week,then another message saying it would be fixed today, and now a message saying it'll be a week again. Is there a playbook you guys are using to wind up its customers?

[Alloqui Strix @AlloquiStrix]

@virginmedia Estimated times were given on Thursday as 17th to fix. Friday 10th at 8am it said 18.00 on that day. 20 mins later it said 17th again. You need to sort out the messaging. I'm burning through my mobile data as a result of your self inflicted outage (it was an upgrade I was told

[Alloqui Strix @AlloquiStrix]

@virginmedia My point was that the date of fix changed from 1 day, to 2, then 4, 3, 10, 4, and 10 days. Broadband is an amenity nowadays and your customers should not be without it for this length of time, especially when I'm told it's an upgrade of the infrastructure.

[Alloqui Strix @AlloquiStrix]

@virginmedia Perhaps, but not 1 day then 7 days between updates on the same day & within minutes. If this was a water outage for this length of time there would be water tankers delivering water to houses - why are you not providing us with mobile data during this extended SNAFU.

[Alloqui Strix @AlloquiStrix]

An in-place upgrade which is causing a 10 day outage - pretty awful planning @virginmedia. And telling us it would be fixed in 1 day, then 2 days, then 4 days, then 3 days, then 4 days, then 10 days - is a bit of a joke.

[Alloqui Strix @AlloquiStrix]

If it took me over a week to fix a network problem (it will actually be 10 days when @virginmedia get around to fixing our problem) I would have been fired. And you can't seem to register for compensation, even if you follow @virginmedia's own help system

[Alloqui Strix @AlloquiStrix]

@virginmedia an outage in my area since Tuesday. There is supposed to be a means to register for compensation for loss of service, but the website doesn't contain any buttons to do so - are you making it difficult on purpose noting "if you do not register you don't qualify"?

[Alloqui Strix @AlloquiStrix]

What is happening to my @SpursOfficial ? Honestly, it's like watching the keystone cops. #ATMTOT