Alterna CX

Alterna CX's AI-based software scans through customer feedback and other CX signals and allows you to zero in on the most important customer insight.

[Alterna CX @AlternaCX]

2026’da otomotiv pazarı gerilerken, elektrikli araç pazarı büyüyor.

Peki bu büyüme müşteri deneyimi verilerine nasıl yansıyor?

TOGG/Trumore, Tesla ve BYD uygulamalarını analiz ettik.

Analizin tamamı:
https://t.co/lL4xhyuwky

#CX #ElektrikliAraç #TOGG

[Alterna CX @AlternaCX]

19 Mayıs Atatürk’ü Anma, Gençlik ve Spor Bayramımız Kutlu Olsun!

#19Mayıs

[Alterna CX @AlternaCX]

Your customer feedback already has the answers. Insight Miner surfaces them automatically.

📝 Summarization
🔍 Segmentation
⚡ Action Recommendation

Try it live, no sign-up needed: https://t.co/oib8JIdh0Q

#CX #CustomerExperience #VoiceofCustomer

[Alterna CX @AlternaCX]

1 Mayıs Emek ve Dayanışma Günü Kutlu Olsun! ✨

[Alterna CX @AlternaCX]

Ulusal egemenliğimizin teminatı Türkiye Büyük Millet Meclisi’nin kuruluşunun 106. yılı ve Gazi Mustafa Kemal Atatürk tarafından dünyanın tüm çocuklarına armağan edilen 23 Nisan Ulusal Egemenlik ve Çocuk Bayramı kutlu olsun!

#23Nisan #UlusalEgemenlikVeÇocukBayramı

[Alterna CX @AlternaCX]

Dün @AlternatifBank'ın CX Day etkinliğindeydik. Harika bir enerji vardı.

Kurucu ortağımız Gürol Kurt, “Deneyimin Stratejik Rolü” oturumunda CX, yapay zeka ve kültür dengesi üzerine konuştu.

Davet için teşekkürler 🙌

#CXDay #CustomerExperience #AlternatifBank #AlternaCX

[Alterna CX @AlternaCX]

Greetings from Cape Town! A great week meeting clients and connecting with people from corporates, startups, and the expert ecosystem. Excited for the next chapter of our South Africa journey.

[Alterna CX @AlternaCX]

98% of contact center interactions are never reviewed.

Not a capacity problem. A data problem.

Transcripts are messy, unstructured, and disconnected from your NPS. That's why root causes stay hidden.

📷 https://t.co/C4JVPQRU45

#CX #NPS #ContactCenter

[Alterna CX @AlternaCX]

Happy International Women’s Day!

Since March 8 falls on the weekend this year, we’re celebrating today and recognizing the impact women make in our workplaces, communities, and everyday lives.

Thank you for your leadership, dedication, and inspiration.

#InternationalWomensDay

[Alterna CX @AlternaCX]

One word told the internet everything.

When the McDonald's CEO called a burger a "product", people heard the distance between the boardroom and the customer.

Online reactions shape brand perception instantly. Are you listening?

https://t.co/2YUsmrGbal

[Alterna CX @AlternaCX]

A low NPS score is just the symptom.

The root cause usually lives in a past conversation.

Alterna CX connects NPS with call center transcripts, cleans the conversations, and turns them into structured topics and sentiment so teams can move from score to root cause in seconds.

[Alterna CX @AlternaCX]

Bad Bunny's halftime show was historic. Also "absolutely terrible." Also deeply moving. Also a political statement.

All at the same time.

We tracked the emotion data so you don't have to.

https://t.co/hkM8r8HTUZ

#SuperBowl #BadBunny #EmotionAnalysis

[Alterna CX @AlternaCX]

NBA All-Star 2026 in LA is almost here! 🏀
We analyzed thousands of fan conversations + reviewed ticket/hotel platforms to create your complete guide:

https://t.co/2rBmce3D0v

#NBAAllStar2026 #AllStarWeekend #CX #CustomerExperience

[Alterna CX @AlternaCX]

Joe & The Juice'un Kanyon açılışını TikTok ve Instagram'dan analiz ettik - sadece 3 dakika sürdü.

Detaylı analiz: https://t.co/GjD6IMTwcR

#CX #SosyalMedya #RetailAnalytics

[Alterna CX @AlternaCX]

Gen Z is sharing brand feedback every day. Just not where most CX teams are listening.

If you are not connecting social media with surveys and reviews, you are missing part of the story.

https://t.co/5kiT8lnhXw

#GenZ #CX #CustomerExperience #SocialMediaListening

[Alterna CX @AlternaCX]

Your customers are talking about you on Reddit right now. 👀

New guide: Reddit Customer Research: How to Find What Your Customers Really Think

https://t.co/yWHRVmhDYa

#CX #CustomerResearch #CustomerExperience #Reddit

[Alterna CX @AlternaCX]

Jan 28 is Data Privacy Day.

Customer data is not just databases.
It lives inside reviews, support tickets, and social comments.
Protecting it is not only a legal duty.
It is a CX promise.

#DataPrivacyDay #CX #Privacy

[Alterna CX @AlternaCX]

Stop treating social feedback as noise.

Alterna CX now captures Facebook & LinkedIn feedback, adding to Instagram, TikTok, and X integrations.

One unified view of what customers experience, everywhere they speak.

Book a demo → https://t.co/sQV7sDebBt

[Alterna CX @AlternaCX]

We wish you a prosperous and fulfilling 2026! 🎉✨ May the year ahead bring growth, success, and countless new opportunities for you, your team, and loved ones! 🚀🌟❤️

#HappyNewYear

[Alterna CX @AlternaCX]

Your customer left a 1-star review.

Sentiment analysis says: negative
Emotion analysis says: experiencing fear (recoverable) vs anger (high churn risk)

Both matter. Here's why 👇

https://t.co/6gvrMs4GZt

#CX #CustomerExperience #SentimentAnalysis #EmotionAnalysis