Microsoft wanted the users, for whom they first needed the developers. So they won the developers and, in turn, the users. It was a genius strategy.
But now that popular sentiment has shifted about the product, the people they really need are the power users, influencers, and vocal decision makers.
It's time to start pleasing the people who are most displeased with @Windows, because it's their voices that dominate the conversation.
They should bring back Steve to chant "Power Users! Power Users! Power Users!"
Recent steps like restoring the Start bar flexibility give me some hope they're listening, though! That's a pure power-user feature that 99% of people will never use, but that the 1% are vocal about it.