Alyssa Heede

Client Relationship Manager at Striata

[Elizabeth Stephen @LizAtAspireCCS]

Want to learn how to make your communications #accessible for ALL? Come check out my session @ #XPLOR20. #digitalcommunications #CustomerExperience @Striata @Doxim_Inc

[Natasha Felski, PMP @natashafelski]

Moving previously paper-based processes to digital, saves costs associated with paper, printing, and postage ($0.50 per eBill!) @Chartwellinc @Striata @LizAtStriata #Utilities #FractureFreeCX #BillingandPayment

[Striata, a Doxim company @Striata]

Providing an eBill option will reduce days sales outstanding (DSO) by between 3 - 7 days @Chartwellinc @LizAtStriata #Utilities #FractureFreeCX #BillingandPayment

[Alison Treadaway @AlisonTreadaway]

“Non-utility companies and digital disruptors will seize 20% of the energy retail market by 2020” - IDC @Chartwellinc @Striata @LizAtStriata #Utilities #FractureFreeCX #BillingandPayment

[Ross Sibbald @rosssibbald]

When cost reduction is the primary driver for going paperless, the customer experience is often neglected, resulting in a fractured CX @Chartwellinc @Striata @LizAtStriata #Utilities #FractureFreeCX #BillingandPayment

[Alyssa Heede @AlyssaHeede]

Bill, payment and collections notices are regular touchpoints with a customer, but seldom addressed as a cohesive customer journey @Chartwellinc @Striata @LizAtStriata #Utilities #FractureFreeCX #BillingandPayment

[Alyssa Heede @AlyssaHeede]

Utility customers want a customer experience similar to what they get from the best brands, across any industry @Chartwellinc @LizAtStriata #Utilities #FractureFreeCX #BillingandPayment

[Striata, a Doxim company @Striata]

Utilities: have you made the shift to paperless? https://t.co/eOARBuT7Yp Our guest blogger, @ChesterEnergy focuses on the current state of paperless billing in utilities, as well as strategies to quicken the shift to paperless #PaperlessBilling #Utilities

[Striata, a Doxim company @Striata]

We are looking forward to our webinar today on how utilities can win big with a fracture-free bill-to-payment journey. Don’t miss out - Register by 1:58 PM Eastern Time: https://t.co/qUtjq46GtH @Chartwellinc @LizAtStriata #Utilities #FractureFreeCX #BillingandPayment

[WaterOnline @WaterOnline]

Utilities Can Use Digital Communication To Fix A Fractured Customer Experience: Here’s How https://t.co/3lCE8i2NKO by @MiaPapanicolaou

[Striata, a Doxim company @Striata]

Don’t miss Striata’s webinar via @Chartwellinc on 09 October. Learn how shifting to a customer-centric billing-to-payment process will increase customer engagement and improve cash flow. Register today: https://t.co/gvnhjCAI8a #Utilities #CustomerExperience #BillingandPayment

[Striata, a Doxim company @Striata]

Insurers can use AI to improve customer touch-points, build relationships and foster a sense of trust. @MiaPapanicolaou explains https://t.co/PzrcftDUP1 #CX #AI #Insurance #AICommunication

[Striata, a Doxim company @Striata]

Using AI to create hyper-personalized customer communications, awards the insurance carrier with a competitive advantage and improved customer experience @MiaPapanicolaou @Striata #Webinar #AIInsurance #AICommunication

[Striata, a Doxim company @Striata]

“The typical insurer’s customer communications are 90% to 99% sales-focused and 1% to 10% service-focused, but the goal should be 70% of communications directed at serving the customer & building trust & only 30% aimed at sales” via @cmswire #Insurance #AICommunication

[Striata, a Doxim company @Striata]

Most insurance companies process only 10–15% of the data they have access to - so they are failing to unlock value from their structured data & also overlooking the valuable insights hidden in their unstructured data” - Accenture #Webinar #Data #insurance #AICommunication

[Striata, a Doxim company @Striata]

“The insurance industry outspent the other twelve verticals surveyed, investing an average of $124m on AI systems, compared with the cross-industry average of $70m” - global trend study by Tata Consultancy Services in 2017 @Striata #Webinar #AIInsurance #AICommunication

[Alyssa Heede @AlyssaHeede]

Insurance trends: Digitizing the customer experience is an area of heavy focus @LizAtStriata #Webinar #DigitalCX #Insurance #AICommunication @Striata

[Alyssa Heede @AlyssaHeede]

When it comes to technology adoption, insurance companies tend to watch and learn, while, other industries are farther along in their digital transformation journeys @LizAtStriata @Striata #Webinar #Insurance #DigitalTransformation #AICommunication

[Striata, a Doxim company @Striata]

Join us for our webinar: Insurers will fail at customer experience if they don’t embrace AI. Learn how to win at CX, by including AI in your insurance organization’s communication processes. Don't miss out - register today: https://t.co/wKAanVobl1

#Insurance
#CX
#Webinar

[Striata, a Doxim company @Striata]

You may need an audit of your digital communication https://t.co/Cs2IfjVdNL @MiaPapanicolaou explains why this is the first step to defining a cohesive, customer-centric strategy

#FractureFreeCX #DigitalCommunication