Amtrak

plot twist: the journey matters
@AmtrakAlerts + @AmtrakNECAlerts for service updates

[Amtrak @Amtrak]

@newyorkcommuter Hello. We sincerely apologize for the inconvenience. We understand how frustrating and disruptive this must be. Please send us your train number, and we'd be happy to check the latest status for you.

[Amtrak @Amtrak]

Thank you. Have you brought this matter to the attention of our onboard staff? They have a way to reset the onboard router and fix the current signal. Please reach out after your trip if they are unable to get the Wi-Fi working again before your trip ends. We apologize again for the inconvenience.

[Amtrak @Amtrak]

@jackejormpjomp Hello. We're sorry to hear that the Wi-Fi on the Keystone service still isn't working. Please provide the train number so we can re-escalate this to our mechanical department for further investigation.

[Amtrak @Amtrak]

A new chapter for Amtrak Cascades begins Wednesday. 🚆 Watch Saturday’s celebration of the new Airo trains, then join us live for their first day in passenger service:

Seattle, 6:15 a.m. PT: https://t.co/79jaFODApZ
Portland, 10:30 a.m. PT: https://t.co/oBfRfT22bo

[Amtrak @Amtrak]

Hello. We understand how important cleanliness is, especially in restrooms, and we apologize for falling short during your trip(s) with us. If you find that the restrooms do not meet satisfactory standards, please notify an onboard crew member immediately, so we can resolve the issue. Our goal is to ensure your experience is as comfortable as possible, and we appreciate the opportunity to address any concerns right away.

[Amtrak @Amtrak]

“Choo choo choo.”
— Train

[Amtrak @Amtrak]

@ford4343 Hello. Thank you for bringing this to our attention. We have escalated this to the appropriate department for review and any needed corrective action. If you have any questions, please DM us @amtrak or call us at 1-800-872-7245, 24 hours a day.

[Amtrak @Amtrak]

The new Airo trains enter passenger service on Amtrak Cascades Wednesday! 🚆

Watch the launch live from Seattle at 6:15 a.m. PT / 9:15 a.m. ET, then join us for a second livestream from Portland at 10:30 a.m. PT / 1:30 p.m. ET.

Seattle: https://t.co/4yZO6On4g9
Portland: https://t.co/NbTgBU1SGq

[Amtrak @Amtrak]

@soumitrafore We would love to see you both in Austin! Come to our station, as we're Located at 250 North Lamar Blvd, right in the city!

[Amtrak @Amtrak]

Hello, Ben. We are sorry to hear that your train is delayed. You can check the status of your train using our train status tool by visiting this link: https://t.co/Ry5Z6QrSiq. Please click on the top-right corner where it says "Train Status", search by train number, and enter your station and today's date. You can also track your train in real time by using this link: https://t.co/nsMzUfMffE. If you have any questions, you can call us at 1-800-872-7245 or reach us via DM @amtrak.

[Amtrak @Amtrak]

@toaster_loaf Thanks for your question. The only route we offer from Newark to Los Angeles is with connections in New York and Chicago.

[Amtrak @Amtrak]

@RangerVI1 Hello. We're sorry to hear about the trouble you are having booking trips on our website with 2 or more transfers. We recommend calling one of our reservations agents at 1-800-872-7245, who will be happy to assist with your booking.

[Amtrak @Amtrak]

@TyrellRodg81080 We offer a route from Newark, NJ to Los Angeles, CA that requires transfers in New York and Chicago. You can book this service on our website at https://t.co/ilkPyw4LZU, our Amtrak app, or by calling 1-800-872-7245.

[Amtrak @Amtrak]

@TyrellRodg81080 Hello. Thanks for reaching out to us. We do offer routes to Los Angeles. Where are you traveling from?

[Amtrak @Amtrak]

@ChinookTheWolf Good afternoon. We are truly sorry for the recent experience onboard during your trip. If you would like to share your experience, visit https://t.co/CzMYfFRncf and email us. Our Amtrak customer care team will get back to you within 7-10 business days. We truly thank you for your patience at this time.

[Amtrak @Amtrak]

Hello. We're sorry you've had such a frustrating time trying to reach us. We also offer text and chat options during the hours of 7 am to 11 pm EST. You can text 1-800-872-7245, or our Chat option is located in the top right corner of our website at https://t.co/XKmRJlLJTk, labeled 'Need Help'.

[Amtrak @Amtrak]

@Xxi5olc Hello. We're sorry to hear about this experience. Please DM us with your reservation number, full name, email address, and phone number, so we can discuss this further.

[Amtrak @Amtrak]

@Olumide301 Hello. We're sorry to hear you're having trouble with the Wi-Fi. Please let a member of the onboard crew know it's not working, so they can see if a reset might help.

[Amtrak @Amtrak]

@Uhhhhhhhh16 Hello. Thanks for reaching out to us. While we don't currently have a station on Cape Cod, the closest options may be Providence, RI, or Boston, MA, depending on where you're traveling.

[Amtrak @Amtrak]

If we believe we have found your item or need further information, we'll contact you. If we haven't located your item within 30 days from the time it was reported, it's not likely that it was turned in. You can request that we ship the item to you if we find it.
Please let us know if there is anything else we can help you with.

[Amtrak @Amtrak]

You can do that at:
https://t.co/QWZZ7ECRyR.
Once you have filled out the online form, you'll get an email with your item ID tracking number. Our team will continue to look for your item and provide you with regular email and/or text updates, if you are opted in, on the status of the search.