Amanda

Love my corner of the world where friends, family & good memories are.

[Amanda @AmandaLouise75]

@FlyBHX Please register me for flight updates on flight FR3422 on 2024/07/19 23:25 GMT+01:00 RSRC:101

[Amanda @AmandaLouise75]

@virginmedia Thanks - will call

[Amanda @AmandaLouise75]

@virginmedia sorry - on the back of this I’ve had a sales call today and they claim there is nothing pending on my account - can you confirm there is if I provide the reference in a DM? Thanks

[Virgin Media ❤️ @virginmedia]

@AmandaLouise75 Hey Amanda, if you have upgraded your package to include the Volt benefits these can take up to 14 days to process onto the account, as long as the address matches on both accounts this will get added through for you. ^JB

[Amanda @AmandaLouise75]

@virginmedia Plus I’ve just seen the offer I applied for last week expired on 26 July. Is there a team I can call directly to resolve this so I can still get the offer I applied for? Thanks for your help

[Amanda @AmandaLouise75]

@virginmedia Thanks - signed into that and it’s showing no ‘open orders’ - what do I do next? Looks like something has gone wrong. Should I apply again online? Thanks

[Amanda @AmandaLouise75]

@virginmedia Media - upgrading current package to Volt - adding on various things incl an O2 sim. I got an email with the offer & used the link in that to accept. All seemed to work fine - I downloaded the agreements & got an email from [email protected] with a ref so hope ok 🤞

[Amanda @AmandaLouise75]

@virginmedia They wanted to sort upgrade over the phone - I said I had done it online already - they said there was ‘nothing pending on my account’. I was at work so they said they would call back. It just made me wonder if something had gone wrong but I have the confirmation email 🤞🤞

[Amanda @AmandaLouise75]

@virginmedia Thanks for the reply - I’ll wait the 14 days - thanks again

[Amanda @AmandaLouise75]

@virginmedia I applied for an update to my package (to Volt) last Friday - I downloaded all the agreements & received an email saying you had the info & I’d get a further email to confirm it was done. Nothing yet - how long will this take? Can supply the ref no if needed. Thanks

[Amanda @AmandaLouise75]

@AsdaServiceTeam a double payment was collected in May for my delivery pass - I’ve tried contacting your customer service team but they just do not understand the issue - keep asking if a problem with an order. Who can I speak to who will understand/resolve this problem?

[Amanda @AmandaLouise75]

@FlyBHX Please register me for flight updates on flight TOM7568 on 2022/07/08 06:15 GMT+01:00 RSRC:101

[Amanda @AmandaLouise75]

@virginmedia I appreciate there will be differences but £17 a month is a very big difference and hardly seems fair! Your customer retention strategy seems wrong - you’ll need to attract even more new customers (at a lower price) to make up for all the existing unvalued customers you lose. 🤷‍♀️

[Amanda @AmandaLouise75]

@virginmedia I am a loyal customer of over 13 years with my contract coming to an end. When ringing today I am told the price I can be offered for a new contract is almost £17 a month more than if I was a new customer for equivalent package! This can’t be right surely!!!??

[Amanda @AmandaLouise75]

@VodafoneUK I recently took out a new contract/phone. As part of that I did NOT agree to return an old device. However I received a bag to return one in - called and was told that it was an error. I have now received a text asking for an old device. Can you advise?

[Amanda @AmandaLouise75]

@TicketmasterCS Thanks and thanks again Megan

[Amanda @AmandaLouise75]

@TicketmasterUK any news on what is happening with tickets for @LittleMix on 22nd May at Birmingham Resorts World? Assume not going ahead - will we get refunds or a new date?? Thanks

[Amanda @AmandaLouise75]

@megxnnnnn_ @TicketmasterUK @LittleMix Thanks Megan appreciate the info 👍🏻 - @TicketmasterUK can you confirm this?

[Amanda @AmandaLouise75]

@TicketmasterCS Appreciate the quick reply but it is now less than a month away - would assume a decision has been made by now! Do you have any timescales on the latest we might hear? Thanks

[Amanda @AmandaLouise75]

@AldiUK I have sent the reference numbers as requested in a DM thanks

[Amanda @AmandaLouise75]

@AldiUK my step dad had his car damaged in your car park by your unsecured trollies. You agreed to pay for the damage but he has since heard nothing despite chasing and keeps being told it is with the area manager. This happened in October 2019!!!! Who can we escalate this to?

[Amanda @AmandaLouise75]

@AldiUK Thanks for the reply - he doesn’t use Twitter but if I get that info from him and send a DM with that and his contact details would that be enough for you to look into it? Thanks again