I’m quite shocked and appalled at the level of service that my husband and I have received from @TelkomZA@TelkomKenya. We are now on our second family trip and my husband still doesn’t have his mobile device that he took out with @TelkomZA almost 2 months ago (22 October 2022)
…since the story was that there’s a shortage in Starlights across country (apparently, not even the @MyiStoreSA has stock in those 🙄) The empty promises continue; we were promised we’d have the device in hand by the time we go on our second trip, yet dololo device 🚮 #WorldCup
He further advised us that he’d provide us with a status update on a daily basis until our matter was resolved. To date, we received only one feedback call from him filled with what we have come to experience from @TelkomZA, which are excuses upon excuses #KonkaLive
They keep asking us to troubleshoot knowing full well it won’t work. Blaming the tower for their lack of connectivity.
The disgusting attitude we’re greeted with in almost every call!
It’s all a SCAM!!! 🚮
@rainSouthAfrica we want our money back!
#kuku
The worst of the worst!🚮
We’ve had no internet for the past 3 weeks and the @rainSouthAfrica field agents have been on their way to our house since last Monday at 8am.
The level of service is appalling to say the least.
I don’t know how much we’ve spent on airtime and data
@rainSouthAfrica please refund our money and collect your device. We’ve been with no wifi since Saturday and tech has been coming out to replace the device, we’re still waiting! We’ve been waiting for a manager to contact us and still nothing!
@rainSouthAfrica At this rate, I just want you to collect your device. I’ve had it with your service. We are paying for wifi but haven’t had connection since Saturday! We’ve been waiting for a tech to come out and replace it but nothing. No one is able to give us answers!!! WTH??