While I understand your team may be small, a three-week delay in addressing my concerns is not excusable. Your disregard for my repeated attempts to contact you is just the opposite of good customer service.
@canoopass Hi Andrew,
Im writing to express my deep dissatisfaction with the level of service Iโve received from you & your team. Despite multiple follow-up emails over the past 3 weeks, my queries remain unanswered. This lack of response is unacceptable and highly unprofessional
Below is the email Andre sent to me and after that there has been complete radio silence.
Canoo Mobile App (Canoo)
Mar 25, 2024, 12:07โฏp.m. EDT
Hi Ameen, thanks for reaching out.
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Please expect a response form Gaurav before Wednesday and no sooner!
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Andrew
Canoo CSS
@canoopass Your app is excellent, but the subscription process & support have been disappointing. On Mar 25, Andrew emailed me stating that my registration process would be completed by Wednesday, Mar 27. However, despite sending 3 follow-up emails, I have received no response.
@Zendureofficial Hi Team Zendure, I have been communicating with your support team since Aug 28, on Sep 14 a replacement was approved and today is Oct 30. I was in touch with Jamie but he seems to be avoiding my emails now and I tried calling 18009916148 with no luck.
@Zendureofficial@Zendureofficial itโs been a week and Iโm still waiting for someone to get in touch with me or let me when my replacement will arrive. Bryan Liu, CEO Zendure Iโm sure this is not the service you promote. Why am I being made to wait this long for my approved replacement???
@Zendureofficial Hi Team Zendure, how much longer do I have to wait for @Zendureofficial to resolve my issue. The level of support and follow up is really poor. Do you even stand by your own support statement??
@Zendureofficial Iโm still wait for someone from @Zendureofficial to send me a direct message, alternately you can share an email other than the support email and I can respond. There is no response to my emails send to the support email.
@Zendureofficial Iโm sure this is not the support standard Zendure stands by. I will appreciate if someone can take ownership and resolve this matter at the earliest.