Amer Bash

[Abed @ADbaix]

Until today i call the CS and they reply with "go to our branch and get a bank statement that proves you paid"
(Which was already done)

What a shame @ZainKSA
Maybe higher a consulting firm to advise on how you treat your customers and improve your customer experience!!

[Abed @ADbaix]

Today, i receive a text from @ZainKSA saying both tickets are CLOSED!!! And I call CS with no support at all!!

I really cant fathom how a brand name like @ZainKSA can have such terrible customer support, what a shame!

[Abed @ADbaix]

They cancelled the order and didnot reimburse anything, so basicaly 500sar are gone
After going to the store to further follow-up, we filed another complaint and another 2 cs tickets with supporting documents (bank IBAN and proof of payment and ID)

[Abed @ADbaix]

More screenshots for tickets @ZainKSA, and after all that, they call us on november 10 to say they had a problem in thr system and they will CANCEL our order and reimburse the amount we paid

[Abed @ADbaix]

We made more than 10 calls to @ZainKSA ,more than 6 tickets and still nothing happened. Complete WASTE OF TIME AND UNPROFESSIONALISM

[Abed @ADbaix]

Over 15 DAYS!, we kept calling @ZainKSA customer support on 959
Our orders were not visible on the system and the only response of the CS was to raise a ticket (keep in mind that every call we make we spend more than 7 mins to reach the operator!!

[Abed @ADbaix]

In this thread i am going to share one of the worst customer experience i had in my life with @ZainKSA !!
My friend and I ordered 2 fiber optics on 25 of October and paid successfully 500 sar as deposit
Below are 4 ss that prove we ordered and paid (

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