@nxwestmidlands I just bought the student 4 week ticket from the app, I tried to use it twice today on the X10 Birmingham and it came up as ticket invalid on the screen both times.
The ticket is active on the app and I have put my ID number into it, it still says it’s invalid
@haedxob@leisha_bb@nxwestmidlands oh no way! that’s great news, I’m leaving for the bus in about 10 minutes so I’ll see if it works for me, fingers crossed 🤞
@leisha_bb@haedxob@nxwestmidlands https://t.co/CcELsaOOk7 that’s the form for student proof
https://t.co/xhoX1VJaFh general FAQ forums
https://t.co/CVx015vgCp I think this is where you can complain about the student 4 week pass not working
@haedxob@nxwestmidlands I’ve heard a few people got fined £50 for not having their ID on them when the driver asked for it, even on a weekend. So definitely make sure you always have it on you
@haedxob@nxwestmidlands I haven’t received an email yet but on the website you can find a google forums link to send your student verification letter to them. I did this just to get it out the way instead of waiting for the email. I also put my student ID number on the app, and carry my card
@haedxob@nxwestmidlands I didn’t unfortunately I can’t find anyone to contact, guessing I have to wait until Monday 9am too. I had to pay for a daysaver today after just paying £49 for the student pass. So ridiculous, the helpline isn’t open until Monday and their form takes 10 days for them to reply to
@leisha_bb@nxwestmidlands Literally same, gonna have to buy 2 day savers for Saturday and Sunday until I can call them Monday. I should hope they offer refunds to people who have had to buy other tickets in the meantime
@aepearson02 @nxwestmidlands Ohh really?? That’s oddly a relief to be honest cause this is the first time I’ve bought the 4 week pass. That was the same for me, so frustrating.
Maybe it’s because all the new students have just bought the 4 week pass and it’s messing with the system or something??
@nxwestmidlands I think you might have the opening hours wrong because I phoned and they said they closed and are open between 9am-5pm?
I’m so worried about this, I’m a student so I don’t have a lot of money and if I can’t get this ticket to work I’ve lost almost £50