Amy Everson

CX Manager at Tata Steel Europe

[Amy Everson @AmyEverson11]

@dpd_support this isn't the first time! I am home - the driver has not called! Its not the first time that when I'm at the end of the day they 'miss me' and don't make it to my address!

[Amy Everson @AmyEverson11]

@MissPrior03 @CountyCommunity Archie loves football, bet he and the class had a great time! 💕

[Amy Everson @AmyEverson11]

@OnlineHomeShop_ I have just sent a 2nd email regarding my order which I have yet to receive. Please can you reply to the query about shipment for order # 000172546

[Amy Everson @AmyEverson11]

@Lliswerryyear7 Thanks thats great 👍

[Amy Everson @AmyEverson11]

@DHLParcelUK Thanks Sam, I have replied, if you can confirm delivery address change is ok that would be fab

[Amy Everson @AmyEverson11]

@DHLParcelUK I previously DM @dhlexpressuk but haven't had an answer- I've been given a day/time 4 times over last 8 days and still no show with my parcel. Yesterday's status said they can't find me! Please sort this out ASAP

[Amy Everson @AmyEverson11]

@dhlexpressuk 4 days over the past 8 days I've had emails and texts to say you were out delivering my parcel and I still don't have it?! Please confirm when it will be delivered

[Tata Steel UK @TataSteelUK]

Here's a #tbt in spirit of #NationalArtDay🎨
This snapshot shows wonderful murals created by past pupils of Sandfields Comprehensive, courtesy of our very own #steelhero. Here, they sit proudly on site but were originally designed for 'Visions of Steel' book by @louisemiskell.

[Pride @Pride]

RT if #loveislove at your house! 🏳️‍🌈

┏┓
┃┃╱╲ In my
┃╱╱╲╲ house
╱╱╭╮╲╲ we love
▔▏┗┛▕▔ everyone
╱▔▔▔▔▔▔▔▔▔▔╲
equally and unconditionally.
╱╱┏┳┓╭╮┏┳┓ ╲╲
▔▏┗┻┛┃┃┗┻┛▕▔

[Amy Everson @AmyEverson11]

@WattsvilleFC What sizes are these available in please? Archie would love these, my kids wear sliders all year round lol

[Amy Everson @AmyEverson11]

@MatalanHelp @Matalan its now been 4 weeks since my email to ask how to go about replacing the damaged planter that was delivered. Please can you respond and resend another one? I've been in a lockdown area since receiving the delivery and there is no store within my bubble

[CXPA @CXPA_Assoc]

Happy #CXDay @wearespeedy , @TataSteelUK, and @TataSteelEurope!

[Amy Everson @AmyEverson11]

@CXPA_Assoc a fantastic event to celebrate the work done by employees @TataSteelEurope to improve #CustomerExperience on #CXDay

[Amy Everson @AmyEverson11]

@TataSteelUK @wearespeedy A fantastic presentation by Sam that really delved into the importance of understanding our customers needs to improve #CX thank you Sam #CXDay2020 #CXDay

[Speedy Hire @wearespeedy]

🎉 Happy #CXDay! 🎉

Today we're collaborating with @TATASteelUK @tatasteeleurope, hosting a webinar "Walking In Our Customers Shoes’ to celebrate #CustomerExperience and discuss how working together can make a positive change to our customers' experience.

[Tata Steel UK @TataSteelUK]

Today we were joined by Sam Statham, Group Customer Experience Manager for @wearespeedy. Sam shared how CX underpins their strategic priorities, how they measure customer feedback & how they use it to understand & make improvements according to their customer needs.
#CXDay2020

[Speedy Hire @wearespeedy]

To celebrate #CXDay, we'd like to say a huge thank you to our customers for recently providing us with a customer satisfaction score of 94% for our #CapitalCommitment deliveries!

Find out more about Capital Commitment here: https://t.co/DkDCQK7tsx

#TrustUsToDeliver

[CXPA @CXPA_Assoc]

Are you ready to celebrate?!?!📣 Only 2 Days to Go! 🎉🎊Join the festivities and celebrate #CX on Tuesday, October 6th. Register for virtual events around the globe, plan your day and prepare to be inspired! Get the details here👉 https://t.co/Y7ExypUsDA #CXDay #Spreadtheword

[Amy Everson @AmyEverson11]

@MatalanHelp No problem its just I will be gutted if the item that was broken on delivery is sold out by the time you reply. Im living in a local lock down area where there isn't a @Matalan store. Its been 11 days since my email to ask for support.

[Amy Everson @AmyEverson11]

@MatalanHelp I emailed about a damaged item in my order on 23/09 and still haven't had a reply. What is your expected response time for enquiries please?