Amy Smith

[Amy Smith @AmySmit97544023]

@NicoleMeehan @RevolutApp Mine was unblocked this morning too! Taken every penny out - too scared to leave anything in there now incase they decide to do it again

[Amy Smith @AmySmit97544023]

@NicoleGaffney15 @monese I’ve just been reading the feed! I’ve just been through exactly the same thing with Revolut hence me trying to open another account elsewhere. They blocked my account with £3000 in for 18 days - no communication nothing. Can’t go through it again!

[Amy Smith @AmySmit97544023]

@monese I have tried to open an account and the screen has been locked like this for nearly 3 weeks now! What is going on?

[Amy Smith @AmySmit97544023]

@monese Hi - yes I have double checked and I did email from the same address as I registered with

[Amy Smith @AmySmit97544023]

@monese I emailed you 2 weeks ago and have had no response at all

[Amy Smith @AmySmit97544023]

@fabulouskincare @RevolutApp @levelsio They have FINALLY after 18 days unblocked my account although I can only do outbound transfers. I cannot receive any money or use my card. I have just sent every penny to a family member so at least I can use it via them for now

[Amy Smith @AmySmit97544023]

@RevolutApp my in app chat has now been stuck like this for 12 hours. Why promise me I am being transferred to someone who will help then leave me ignored for hours on end?

[Amy Smith @AmySmit97544023]

@Chrisoconnr @Mahoodi33815938 @RevolutApp They’ve threatened to block me on Twitter now. the support manager on in app chat told me she would transfer my chat to the ‘relevant team’ at 11am this morning - now stuck on this with no reply since 🙄

[Amy Smith @AmySmit97544023]

@fabulouskincare @RevolutApp @levelsio Don’t be silly - I wish I could help your situation too! It is just beyond belief and terrifying that they can do this to people and give you no update or timescale. Good luck!

[Amy Smith @AmySmit97544023]

@FT @FinancialTimes @TheFCA @financialombuds @EBA_News @RevolutApp Revolut holding peoples money hostage indefinitely (17 days now) with no updates or explanation. Unable to heat my home, feed my child or pay my bills. I am pregnant, now in debt with a demolished credit rating

[Amy Smith @AmySmit97544023]

@RevolutApp @DailyMailUK @BBCWatchdog @MartinSLewis @themoneyshow Once again - you are ignoring my DM’s and providing me no assistance other than to tell me to wait an unknown amount of time to access £3000 of my own money.

[Amy Smith @AmySmit97544023]

@RevolutApp @DailyMailUK @BBCWatchdog @MartinSLewis @themoneyshow Revolut holding peoples money hostage indefinitely (17 days now) with no updates or explanation. Unable to heat my home, feed my child or pay my bills. I am pregnant, now in debt with a demolished credit rating

[Amy Smith @AmySmit97544023]

@NicoleMeehan @RevolutApp Have they unblocked your account yet? I’m still waiting

[Amy Smith @AmySmit97544023]

@RevolutApp @TheSunNewsdesk @birmingham_live @DailyMirror @thetimes You have told me repeatedly for 17 days via DM’s that there is nothing you can do I must just wait indefinitely. You have told me I cannot have a call from a manager. You have given me zero assistance and I will ensure the press are aware of this as discussed

[Amy Smith @AmySmit97544023]

@RevolutApp @TheSunNewsdesk @birmingham_live @DailyMirror @thetimes Revolut holding peoples money hostage indefinitely (17 days now) with no updates or explanation. Unable to heat my home, feed my child or pay my bills. I am pregnant, now in debt with a demolished credit rating

[Amy Smith @AmySmit97544023]

@RevolutApp @RevolutInsider You are not responding to me via DM’s or assisting me in any way. I am also being ignored on the in-app chat. DAY 17 WITH NO ACCESS TO MY OWN MONEY - you are breaking the law Revolut

[Amy Smith @AmySmit97544023]

@RevolutApp @RevolutInsider ALL I WANT TO DO IS CLOSE MY ACCOUNT! You have held £3000 of my money hostage for 17 days with no explanation, timescale or update. GIVE ME MY MONEY & CLOSE MY ACCOUNT

[Amy Smith @AmySmit97544023]

@RevolutApp While I’m at it - anyone with a ‘limited’ account listen up! 1. The mystical ‘relevant team’ CAN communicate with you via in app- chat 2. You CAN request a manager calls you directly 3. The FCA have confirmed 14 days is the max they have to investigate accounts

[Amy Smith @AmySmit97544023]

@RevolutApp @fabulouskincare @levelsio On day 17.
Anything over 14 days is breaking the law according to the FCA advisor I spoke with.
I have lost my credit rating, job and have been unable to heat my home resulting in my son becoming very ill. I am pregnant with a toddler who I cannot feed. They DO NOT CARE

[Amy Smith @AmySmit97544023]

@Fromthetree1 @RevolutApp I have contacted media outlets who I am today going to go to if @RevolutApp do not sort this issue by this afternoon.
They are breaking the law and now feeling they can ignore customers