Yaksh Anand

Indian Banker Brat

[Yaksh Anand @AnandYaksh]

@helponsitego This apology is going from last 1 month not sure why the service is not being provided yet. I need to get this resolved at the earliest.

[Yaksh Anand @AnandYaksh]

@helponsitego Can someone from onsitego confirms that the issue will going to be close or not.

[Yaksh Anand @AnandYaksh]

@helponsitego Waiting for the engineer to visit, seems no communication yet.

[Yaksh Anand @AnandYaksh]

@helponsitego Can anyone tale cognizance of this issue. By doing multiple visit and opening the AC multiple times the device got broken and no information by when the device will be repaired. Each time the same engineer sent who personally don't want to repair and they got the device damaged

[Yaksh Anand @AnandYaksh]

@helponsitego Seems i have taken wrong step while purchasing the support of my device, the AC is not at all working and engineer visited multiple times.

[Yaksh Anand @AnandYaksh]

@helponsitego I dont hesitate to confirm that the service provided last by Onsitego is not at all worked. And AC is still not working properly not at all cooling even after waiting for 1 month now. However the ticket is closed by onsitego and I have opened a new repair request 260596-007864

[Yaksh Anand @AnandYaksh]

@helponsitego Today, I count as day-15 without being service the device while paying the AMC amount and request raised to @helponsitego. If this is the modus operandi then I would be really surprised how you are managing the customer. It is serious concern now on the support you provide.

[Yaksh Anand @AnandYaksh]

@helponsitego No visit scheduled and happened today (2nd May). Waiting for tomorrow to get the visit done.
Definitely I won't recommend this kind of service to my known ones.

[Yaksh Anand @AnandYaksh]

@helponsitego Not sure whether you or onsitego team is feeling ambarass for this shameful act doing with customer who purchased AMC in view of getting the service but it's almost 3 week now my device is not repaired and still no idea whether it will be done by today or not.

[Yaksh Anand @AnandYaksh]

@helponsitego Team @helponsitego, I belive in next 1 hour your working hour ends. Not sure if you are playing with the commitments given to customer. This is completely unsatisfactory service you are providing, I haven't recieve any conformation call or engineer.

[Yaksh Anand @AnandYaksh]

@helponsitego It's 4:30pm now, I haven't recieve any call or information by when engineer will visit. I hope this is again not the false assurance as like earlier ones I recieve from @helponsitego. Waiting for the request to be closed which is opened on 18th April. #unsatisfactoryservice

[Yaksh Anand @AnandYaksh]

@helponsitego Hope you are aware that multiple time rescheduled has been done for the visit, and with the non professional behavior of technicians the issue hasn't been resolved yet after paying the AMC amount. Considering all these things the priority has been set for today at the earliest ?

[Yaksh Anand @AnandYaksh]

@helponsitego Sending these generic messages won't work, please align someone for the visit, this is very ridiculous after being paid for the AMC now the request is not even considered under coverage.

[Yaksh Anand @AnandYaksh]

Below are the messages recieved without having the engineer visit by @helponsitego @onsitegoindia. Very dissatisfied service.

[Yaksh Anand @AnandYaksh]

@helponsitego Not sure if this is the way of apologising, till yesterday the message is coming to repair my AC by today and now I recieve the message "Hi Yaksh Dutt, Your email support query has been resolved."It's very shameful that i hv raised reqst 2 week bk & without repairing it gtng clsd

[Yaksh Anand @AnandYaksh]

@onsitegoindia @helponsitego Now again a new message that engineer is scheduled for 2ndMay, I was ensured that engineer will visit on 1st may and message was also revieved. Completely bogus information coming over information by OnsiteGo. Sometimes message came that engineer visit completed & nw rescheduled.

[Yaksh Anand @AnandYaksh]

@onsitegoindia @helponsitego This is very devastating as there is multiple follow up and still no confirmation on the visit, below is Sr. NO. 260418-003561 please help on this situation else it will be very untrustworthy to purchase the plan from OnsiteGo

[Yaksh Anand @AnandYaksh]

@onsitegoindia @helponsitego Can I expect this issue to be close by today as it is pending since quite long and no one from @helponsitego is taking cognizance

[Yaksh Anand @AnandYaksh]

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