@JennLStevens @united (6/6) control their actions. Sometimes mistakes happen and that is just the humanistic side of working with people. #UCM4490#ICMKTG
@JennLStevens @united (4/6) to apologize if needed. There is not a way for a brand to proactively defend itself because a company never knows @UCM4490 #ICMKTG
@JennLStevens @united (3/6) to do good will like donate money and whatnot will be good for the company as well too. It is also important for the company #UCM4490
@JennLStevens @united (2/6) Sending out private evaluations will allow for the company to see where they stand with each person. Also, ensuring #UCM4490#ICMKTG
@JennLStevens @united (1/5) It is important for a company to connect with their consumers and see how they are feeling about everything. #UCM4490#ICMKTG