Please contact support via Direct Message with:
- the email address on your account
- any ticket numbers from support tickets that you've opened
- the issue you are experiencing
We will not be able to respond to messages without the above information.
@Shy_Hunter7 Hey there! Your bank account must be under the same name as your Anchor account. If it is, please write in to [email protected] and someone will reach out to you ASAP.
@Paaaaaaaaaaaat I was able to find your info and locate your tickets. We're working on them now and will respond to you shortly.
FYI we'll be expanding coverage to the weekend very soon, so you can expect to receive a response within 6 business hours, seven days a week!
Please contact support via Direct Message with:
- the email address on your account
- any ticket numbers from support tickets that you've opened
- the issue you are experiencing
We will not be able to respond to messages without the above information.
@MinicucciMatt Hello there - it looks like our Support team got to your email before we did here. We reset your 2-step verification and you should have access to your account again. Let us know if you have further questions!
@Manzzell As part of ongoing requirements set by state and federal regulatory bodies, we may occasionally reach out to request an update to the KYC information you provided when originally setting up your Anchor account. Please write in at [email protected] so we can assist asap!
@bdwheeler7@AnchorUSD Hi there - Your withdrawal may be undergoing additional review. This normally only takes a few additional hours during business hours (Mon-Fri, 8am-6pm ET), so you should see this transaction process shortly. To be sure, please send us a message at [email protected].
@bdwheeler7@AnchorUSD Hi there. Withdrawals will occasionally be subject to additional review. This should only take a few hours during business days (Mon - Fri). We appreciate your patience and understanding!
@tonymontoya2009@AnchorUSD Hi there - we've received an responded to all your emails. Your withdrawals had to undergo routine review and was sent out a few days ago. Thanks for your patience and understanding!
@tonymontoya2009 Hi there - we've received and responded to all your emails. Your withdrawals had to undergo routine review and will be on their way shortly. Thanks for your patience and understanding!
@tonymontoya2009 Hi there - we've received an responded to all your emails. Your withdrawals had to undergo routine review and will be on their way shortly. Thanks for your patience and understanding!
@cryptom76877631 We have recently ramped up our support and we’re reviewing past tweets. Please DM us with your account email address if you still need assistance.
@moirac96758582 We have recently ramped up our support and we’re reviewing past tweets. Please DM us with your account email address if you still need assistance.