Andrea Sommers

Romance writer, theater geek, television lover. Bit of an SF nerd and always ready for a trip to Disneyland. Terrible taste in music.

[Andrea Sommers @Andrea_Actually]

@PapaJohns Hire some more drivers...who used to be awesome... and stop with DoorDash. Last night the DD guy reported he handed me my pizzas when he really threw them on the porch and left them in the rain without even knocking.

[Andrea Sommers @Andrea_Actually]

@paramountplus, it'd be really great if you actually created an app that didn't constantly crash.

[Andrea Sommers @Andrea_Actually]

@TMobile So now you are telling potential new customers in 96051 Salt Lake Mtn Tower that you do not serve this area. What are you not telling your current customers there?

[Andrea Sommers @Andrea_Actually]

@TMobile All I can assume at this point is that yes, @TMobile planned to upgrade 96051 “Magenta” at some point this summer. When that got disrupted they are keeping to schedule and don’t care if people have NO INTERNET for perhaps months.

[Andrea Sommers @Andrea_Actually]

@TMobileHelp I wish I had a dollar for every time I have gotten words of programmed empathy from T-Mobile customer service. I would have so much money. At this point I just want everyone to know. DM and phone calls every day have proven useless.

[Andrea Sommers @Andrea_Actually]

@TMobile FOURTEEN days w/out internet or cell in 96051 “Magenta”. Lies about when it will be fixed. If this was SF if would have been fixed 13 hours ago.

[Andrea Sommers @Andrea_Actually]

@TMobileHelp Your cell tower is still dead.

[Andrea Sommers @Andrea_Actually]

@TMobile Do you even know you have a tower down in Northern California due to the Salt fire?Do you know it has been three days now? Are you planning to fix it?

[Andrea Sommers @Andrea_Actually]

@TMobileHelp Your cell tower is still dead and my DMs are ignored.

[Andrea Sommers @Andrea_Actually]

@TMobileHelp resetting my router will not solve the problem of the cell tower that was taken out by the Salt fire. It would be great if customer service would have listen. No I do not have access to a different cell tower. Would you like to see the mountain where I live?

[Andrea Sommers @Andrea_Actually]

@TMobileHelp @tmobilenews Apparently it is new to you that you have no cell tower in Northern California due to the salt fire. I guarantee your customers are aware of it. For three days.

[Andrea Sommers @Andrea_Actually]

@TMobile Technical support for Internet service is terrible. Resetting my router will not fix the cell tower taken out by the Salt fire.

[Andrea Sommers @Andrea_Actually]

@sherrieshepherd .... Help us out! You're wearing a white blouse with a full, asymetrical hem and diagonal front seam in a https://t.co/AxYdb21n8J ad on FB. It might be the most perfect blouse ever made... any idea where it came from?

[Andrea Sommers @Andrea_Actually]

@thelaurengraham - just listened to TAFIAC and, being about your age, I feel deeply tied to Old Lady Jackson. Loved the book, always thrilled when anyone name checks my favorites: Sports Night & Amazing Race.

[Andrea Sommers @Andrea_Actually]

@tomhanks , did you see this? Wouldn't it be amazing to be Mr Rodgers one more time and make this short video?

[Andrea Sommers @Andrea_Actually]

@RebeccaEissler I would need a guarantee they had orange chicken in stock before I got in that line.

[Andrea Sommers @Andrea_Actually]

Check out my Tieks Wish List and enter to win your own! https://t.co/H6POyRjltD

[Andrea Sommers @Andrea_Actually]

@BankofAmerica @BofA_Help Your customer service rep on the phone just told me I'm lying about having tried the automated help because she doesn't think it can have the problem I had with it. YOUR REPRESENTATIVE JUST CALLED A CUSTOMER WITH A PROBLEM A LIAR. Way to go.

[Andrea Sommers @Andrea_Actually]

@Zappos .... when I ordered on Saturday my delivery date wasn't until Thursday, but that didn't sound like the Zappos I know and love. But OF COURSE I got my order today because you worked your Zappos magic!

[Andrea Sommers @Andrea_Actually]

@eddiebauer Order is screwed up, getting "unavailable" notices on items that are still being offered on your website, gift card still not credited back, and items flat out missing from order. And I've been on hold for 55 minutes & counting. Great job, #eddiebauer cust. service.