Andrea Quintero

Keep it classy never trashy.

[Andrea Quintero @Andrea_qtr]

@AleexaCst I feel u sis 🥲

[Andrea Quintero @Andrea_qtr]

@drbarbillaroja Bienvenido al club ✌🏻🥲

[Andrea Quintero @Andrea_qtr]

It's been an incredible journey with @DrGiesler these past 12 weeks! I'm really looking forward to starting to apply all the knowledge I acquired through #CX21. Coming from a very financial background, I'm leaving this term super excited about all the new things I learned 🤩

[Andrea Quintero @Andrea_qtr]

LOL

[Andrea Quintero @Andrea_qtr]

#CX21 is truly an act of deciding what gets remembered and what gets forgotten. The importance of which story to tell is reflected in our own customer experiences.

[Andrea Quintero @Andrea_qtr]

Museums choose to tell you a constructed part of history, leaving true history behind. 🤯 I honestly never thought about this before until today. We take for granted that what we're being taught is the whole truth, forgetting small and sometimes important details of history #CX21

[Andrea Quintero @Andrea_qtr]

@AleexaCst 😂😂😂😂

[Andrea Quintero @Andrea_qtr]

In my personal experience, I always had parents who made me conscious of money and planning for the future. I believe that this has shaped how I manage my own finances and how I choose to spend my money nowadays. #CX21

[Andrea Quintero @Andrea_qtr]

Today Margaret Echelbarger came to our #CX21 class. We had the opportunity to hear about her research on children, families, and household consumption. I find it very interesting the concept of the pain of paying in childhood.

[Andrea Quintero @Andrea_qtr]

We also discussed school debt and how it can get overwhelming to feel that your debt is endless. This is where financial literacy is critical as an adult: to understand how to manage your personal finances to handle your own debt and make informed decisions. #CX21

[Andrea Quintero @Andrea_qtr]

Greatest learning tonight: We have a choice as CX Designers when we have to tell a story, and this applies to any context! #CX21

[Andrea Quintero @Andrea_qtr]

Starting week 8 with #CX21 and we’re switching gears to power and inequality in Customer Experience Context! Really looking forward to our class tonight #CXDesign

[Andrea Quintero @Andrea_qtr]

Excited to start again with week 7 for #CX21 . Before reading week, watching everyone’s posters integrating topics we’ve seen so far makes it far easier to understand what different companies are doing to improve their customers’ experience

[Andrea Quintero @Andrea_qtr]

Looking into Disney's park waiting lines, and how they have managed to make time more enjoyable for customers is a great example of time flow #CX21. It truly makes it a whole different experience to wait for a ride!

[Andrea Quintero @Andrea_qtr]

I'm a victim of Calm's night routine, and I just realized that thanks to my #CX21 class 😂. Love it when companies understand their consumers and make it an experience that integrates a whole different flow of activities that make time and space more enjoyable.

[Andrea Quintero @Andrea_qtr]

Wrapping up the first 3 weeks of "Feels" and getting into "Scapes" has been a whole experience! My major learning from the first 3 weeks was how empathy can change a customers' feelings towards a brand, company, product, or service #CX21

[Andrea Quintero @Andrea_qtr]

CX Design is much more than what meets the eye! It's also about understanding how a customer is influenced through senses, emotions, time, and space. #CX21

[Andrea Quintero @Andrea_qtr]

😂☹️🥰

[Rebeca🌻Schürenkämper @RebecaSchurenK]

🥺✨💛