Andrew Cook

Currently on a journey to learn and teach.
I've been leading enterprise SaaS companies for 15 years and have just realised that I've been doing it all wrong.

[Andrew Cook @AndrewCookrsa]

@EasyEquities I have been trying to withdraw money from the platform for the over a week. The system keeps giving me errors. Your support team is non-responsive and the issue is not resolved. As a first time user this is starting to feel like a scam.

[Andrew Cook @AndrewCookrsa]

How do you encourage companies to take employee wellness seriously in a country that has 31% unemployment? People are trapped to work where they can find a job, not in a place that gives them purpose.
#SouthAfrica #SAelections24

[Andrew Cook @AndrewCookrsa]

🌟2024 Goal: Transforming workplace vibes! Deloitte's survey shows a mental health disconnect. I'm focusing on boosting well-being and engagement in our biz and for clients. Leaders, it's time to see the true value in mental health. #WorkplaceWellbeing #LeadershipGoals @Deloitte

[Andrew Cook @AndrewCookrsa]

In my quest to learn this year I’m focusing on filling my 5 buckets #knowledge; #skills; #network; #resources and #reputation. I'll keep you posted on how it is going, thanks @StevenBartlett

[Andrew Cook @AndrewCookrsa]

B2B software companies can no longer grow by providing interesting features... they need to create value for the client and differentiate this way. Interesting should be free.. only pay for value. This is my new journey. #interestingisfree

[Andrew Cook @AndrewCookrsa]

Today’s SONA address will remind us of the challenges facing our nation. We need to recognise the importance of creating a positive experience and fostering a supportive employee environment in these trying times. #SouthAfrica #SONA2023 #customerexperience #EmployeeEngagement

[Andrew Cook @AndrewCookrsa]

@invisasox I’ve been emailing support regarding a shipment that did not make it to my hotel on time and need it re-routed. No response.

[Andrew Cook @AndrewCookrsa]

@AxxessInternet I have sent a direct message with my email. Thanks.

[Andrew Cook @AndrewCookrsa]

@axxessinternet. Is there any chance you could provide some customer service?! You have not been able to solve our basic fiber connection issue for three months. Customer services is horrendous. Agents are poorly trained and nobody in the business seems to care.

[Andrew Cook @AndrewCookrsa]

@AxxessInternet Thanks. Just sent you my email.

[Andrew Cook @AndrewCookrsa]

@MichaelJordaan @michaeljordaan I have been running a SaaS business for 12 years and would greatly value your guidance and mentorship for the next stage of business.

[Smoke Customer Intelligence @SmokeCIS]

[CASE STUDY] Thanks to a partnership with Smoke Customer Intelligence, our customer has decreased costs by $4mil and enhance customer satisfaction across the board
https://t.co/mXv7JJklnp

[Andrew Cook @AndrewCookrsa]

@emoyce This is terribly sad news. Natasha was one of the most lovely people I have had the privilege of working with over the years. Rest In Peace Natasha.

[GCIwealth @GCIwealth]

We LITERALLY wrote the book on profound succession planning.

Download it here:
https://t.co/2lTWQdELTY

#businessgrowth #financialadvisor #WealthManagement #future #businessowner #BusinessIntelligence #FinancialFreedom #financialplanning

[Andrew Cook @AndrewCookrsa]

@KnifeCap @KeetvZ @AndreaBoehmert At least you got the couch 😬

[Smoke Customer Intelligence @SmokeCIS]

Its #CXDay, and we are celebrating with the launch of our brand new Knowledge Center that will provide you with insight and learning's on all things CX. Subscribe now https://t.co/2JkwA9MVlN

[Andrew Cook @AndrewCookrsa]

@timfick77 Definitely. Agree. Let me know when you are back.

[Andrew Cook @AndrewCookrsa]

@timfick77 😂. SA business. Send my love.

[Andrew Cook @AndrewCookrsa]

At the ball game with the Smoke CI boys. Denver with #xpr19 #genesys #SmokeCI