Andrew Medlock

Assistant Director of Strategy & Partnerships @ Parliamentary and Health Service Ombudsman. Tweeting in a personal capacity.

[Andrew Medlock @AndrewMedlock]

Get involved!

[Parliamentary and Health Service Ombudsman @PHSOmbudsman]

Help #MakeComplaintsCount! Working with partners across government, advice and advocacy organisations we've created a new set of standards to improve the way #UKGovComplaints are handled.   

Now we want to know what you think. Have your say: https://t.co/Jndn5ya46O

[Parliamentary and Health Service Ombudsman @PHSOmbudsman]

We want to make sure that when you complain about a government service it is handled well.👍  

We're setting new standards to do this and want to hear what you think if you have a learning disability, autism or both. 💭  

Have your say 💬 ⬇️
https://t.co/TkDVqiBkef

[Andrew Medlock @AndrewMedlock]

Check out my latest article: Harnessing the power of the Complaint https://t.co/x9lVf0O49E via @LinkedIn

[Parliamentary and Health Service Ombudsman @PHSOmbudsman]

The #NHSComplaint Standards will support organisations to be more accountable and open when things go wrong.

They’ll provide a consistent approach to complaint handling that promotes a just and learning culture.

Find out more: https://t.co/0sJn0Dmi8L

#MakeComplaintsCount

[Parliamentary and Health Service Ombudsman @PHSOmbudsman]

Do you have a good understanding of #Ombudsman casework processes combined with excellent stakeholder management & interpersonal skills?

We're currently seeking a Manager & Officer to join our Liaison team.

More details: https://t.co/wxCwbCkciN

#OmbudsmanJobs #ManchesterJobs

[Andrew Medlock @AndrewMedlock]

Hugely proud to have been involved in creating a singular vision for NHS complaints handling. Lots of hard work and collaboration across so many organisations to get to this point! And thanks to all of those who fed back via our Public Consultation. Thank you! 🙏

[Parliamentary and Health Service Ombudsman @PHSOmbudsman]

The new and improved #NHSComplaints Standards are published today.

They set out how NHS organisations should approach complaint handling to #MakeComplaintsCount.

Find out more: https://t.co/5TUsLwQ0co

[Andrew Medlock @AndrewMedlock]

@K_Eisenstein @GSTTnhs Good Work Kate!

[Andrew Medlock @AndrewMedlock]

We release the report on the findings of our Public Consultation on the NHS Complaint Standards today. Lots of great feedback and challenge, and we made changes as a direct result. Huge support for PHSO to get statutory powers in this space too!

[Parliamentary and Health Service Ombudsman @PHSOmbudsman]

💬 You said, we did

In his latest blog @AndrewMedlock shares public feedback from our consultation on the #NHSComplaints Standards and explains how we're responding: https://t.co/QeQQE1y7JB

#MakeComplaintsCount

[Andrew Medlock @AndrewMedlock]

Really positive and productive kick off meeting with the @PHSOmbudsman Cross Government working group looking into developing Complaint Standards for the sector, and for the benefit of those who access Government services, and staff who deliver them. Real desire to do this! 👏

[Warren Seddon @wozzased]

Great to hear strong support from @HealthwatchE Chair Sir Robert Francis for @PHSOmbudsman work on complaint standards and our Making Complaints Count report @WHFEvents this morning.

[Andrew Medlock @AndrewMedlock]

@jessiecunnett So sorry to hear that Jessie, my thoughts are with you and your family. Sending big love and strength.

[Parliamentary and Health Service Ombudsman @PHSOmbudsman]

@AndrewMedlock says that when asked what would help improve complaint handling & learning from complaints, complaints teams told us they needed:
- A single Framework of good practice and expectations
- Centralised guidance and training
- Professionalisation of complaints sector

[Andrew Medlock @AndrewMedlock]

Thanks for all the incredible responses so far - there is still time today for you to contribute to Making Complaints Count! 🙏

[Parliamentary and Health Service Ombudsman @PHSOmbudsman]

Last chance to have your say and help #MakeComplaintsCount!

🕔Our consultation on the new Complaint Standards Framework for the NHS closes today at 5pm.

💬Please take a few minutes to let us know your views: https://t.co/g3KcbJY0Bj

[Andrew Medlock @AndrewMedlock]

Hope this helps to promote the ever important need for openness, reflection and learning when it comes to #PatientSafety #WorldPatientSafetyDay

[Parliamentary and Health Service Ombudsman @PHSOmbudsman]

Ahead of #WorldPatientSafetyDay tomorrow @AndrewMedlock explains how the new Complaint Standards Framework will help create a safe environment for health workers to #SpeakUp and why this is vital for #PatientSafety.

Read more ➡️ https://t.co/HEn0IR0POW

[Andrew Medlock @AndrewMedlock]

Thank you for meeting with us today, I hear it was excellent exchange!

[Prof Nancy Fontaine @DrNancyFontaine]

Really exciting partnership @NNUH @PHSOmbudsman collaborating to develop national training & accreditation in order to improve the experience of patient / families in complaint handling & outcomes @SamHigginson12 @PatientExp_NNUH

[Parliamentary and Health Service Ombudsman @PHSOmbudsman]

There's just one week to go to before our public consultation on the Complaint Standards Framework closes.

Help #MakeComplaintsCount!

Have your say on the future of #NHSComplaints handling by 5pm on 18 September 2020: https://t.co/pdHAtQQg3m

[Parliamentary and Health Service Ombudsman @PHSOmbudsman]

Why do we need a new #NHSComplaints Standards Framework and what difference will it make to #NHSComplaints Advocates and the people they support?

@LaurenrStoner of @VoiceAbility explains in our latest blog: https://t.co/NWS9fJ9ETk

#MakeComplaintsCount

[Parliamentary and Health Service Ombudsman @PHSOmbudsman]

Massive thanks to @JamesTitcombe for chairing, our panel members and everyone who took part in our #MakeComplaintsCount webinar.

To find out more about the #NHSComplaints Standards Framework and take part in our survey visit: https://t.co/wWQe3er3Ex

[Parliamentary and Health Service Ombudsman @PHSOmbudsman]

Our public consultation on a new set of standards to improve the way NHS complaints are handled closes in 10 days.

Have your say by 5pm on 18 September 2020 and help #MakeComplaintsCount: https://t.co/pdHAtQQg3m

[Parliamentary and Health Service Ombudsman @PHSOmbudsman]

Join our expert panel at 2pm today to explore how the new #NHSComplaints Standards Framework will make a difference to complaint handling, quality improvement & embedding an open, accountable & learning culture.

Find out more: https://t.co/ZjOywrOcXn

#MakeComplaintsCount