Andrew Stevens

Customer experience and communication evangelist, specialising in banking and financial services. Views are my own, because I wrote them.

[Andrew Stevens @AndrewNStevens]

@scottdraeger My record was with Emirates at Manchester, UK. Touchdown to car in 7 minutes. First flight of the day that landed, no checked luggage, and first person off the flight.

[Annette Franz, CCXP @annettefranz]

Thrilled to have written this #eBook in collaboration with @Quadient >> Moments that Matter: Critical Touchpoints that Make or Break the Customer Experience | https://t.co/GwLugbtdHK #custexp #cx #communications #momentsthatmatter #touchpoints

[𝗦𝗰𝗼𝘁𝘁 𝗗𝗿𝗮𝗲𝗴𝗲𝗿 🌏🛸🍿 @scottdraeger]

Interested in authentically securing your #CCM assets in the crypto age, Check out Quadient Inspire's NFT licensing option. https://t.co/EcNywU44hX

[Andrew Stevens @AndrewNStevens]

Today we're delighted to announce our latest innovation in licensing management:
https://t.co/5773udio9A
#welcometothefuture

[Quadient @Quadient]

In this latest case study, discover how @Hiltigroup fully optimize digital and physical interactions with 250,000 customer contacts each day https://t.co/d9jZrifyee!

#CustomerJourneyMapping #CustomerExperience #CustomerCommunication #CCM

[Andrew Stevens @AndrewNStevens]

@davidbrear The initial budget and timeline estimates are guesses, and yet are the only part of the programmes that are set in stone from day 1. The moment the real work starts, cuts have to start, so the result never matches the aspiration. The budget and timeline are met though!

[Andrew Stevens @AndrewNStevens]

@P_Wannemacher

[Andrew Stevens @AndrewNStevens]

@P_Wannemacher I'd go the other way - skip a year and call it "1st January 2022" to show a clean break from this years mess. Think of it as the chronological equivalent of Windows 8 to Windows 10.

[Andrew Stevens @AndrewNStevens]

It's not often that I smile just at the prospect of reading a book on banking, but this new release by @AnneBoden has me grinning from ear to ear at the thought of what I might find inside. The weekend has suddenly become fully booked.

[Andrew Stevens @AndrewNStevens]

@AliPaterson Don't tell anyone I told you, ok? It's not exactly cool being a nut expert.

[Andrew Stevens @AndrewNStevens]

@scottdraeger @Quadient Good luck, there's a LOT of content to cover. It's worth the effort though, even if you do have to look at me once in a while.

[𝗦𝗰𝗼𝘁𝘁 𝗗𝗿𝗮𝗲𝗴𝗲𝗿 🌏🛸🍿 @scottdraeger]

@Quadient's "Ask the Experts" session at #XPLOR20 is coming up at 11:05ET. In 20 minutes, you'll see #CX, #CCM, #CJO and #CJM can improve your #CX.

Still time to register for the conference. https://t.co/3QJvFuh3uT

[Andrew Stevens @AndrewNStevens]

I've been invaded by technology! #inspiredays2020

[Andrew Stevens @AndrewNStevens]

@neildodd @cera_care Congratulations!

[Andrew Stevens @AndrewNStevens]

@AviGreenfield @dghirardi You're right. Oh, and Happy New Year to you too.

[Andrew Stevens @AndrewNStevens]

@imaginecurve Alan Turing

[Andrew Stevens @AndrewNStevens]

How is the big story that Messi has handed in his transfer request to Barcelona, and not that he somehow chose to do this by FAX??

[Andrew Stevens @AndrewNStevens]

@cgledhill Either that or a complex carrier pigeon operation!