Andrew Menne

[Andrew Menne @Andrew_Menne]

@CityPowerJhb And power off in Sharonlea. Again…

[Andrew Menne @Andrew_Menne]

@CityPowerJhb What’s ever they’ve done has now put Sharonlea out again. Sort this out CPWEB5174867.

[Andrew Menne @Andrew_Menne]

@CityPowerJhb No, this is not acceptable. Fix it tonight.

[Andrew Menne @Andrew_Menne]

@CityPowerJhb CPWEB5158623

[LoyalJeff82 @MJ_Templeton]

The site in Sharonlea is completely abandoned. @CityPowerJhb promised a team by 8 AM to fix the burnt-out phase—it’s now nearly 1 PM and nobody is here. 68+ hours of darkness and counting. How is this acceptable? @helenzille @Our_DA @KabeloGwamanda @CityofJoburgZA #Sharonlea

[Andrew Menne @Andrew_Menne]

@CityPowerJhb tired of waiting on you guys and being polite. Pull your shit. together and get the power in Sharonlea sorted.

[Andrew Menne @Andrew_Menne]

@CityPowerJhb Been on hold for 20 minutes trying to get an update, please can you let us know, it’s been over 12 hours!

[Andrew Menne @Andrew_Menne]

@CleanerJoburg been trying to get hold of someone to assist with the bulk waste service but the calls either ring endlessly or are disconnected, how do I contact someone to arrange the pickup?

[Andrew Menne @Andrew_Menne]

@CityPowerJhb Fault successfully logged. Reference: CPWEB4680400

[Andrew Menne @Andrew_Menne]

@JHBWater no water in Sharonlea.

[Andrew Menne @Andrew_Menne]

@JHBWater no water is Sharonlea.

[Andrew Menne @Andrew_Menne]

@JoburgWater no water in Sharonlea.

[Andrew Menne @Andrew_Menne]

@CityPowerJhb How on Gods green earth can you openly say “operators have been notified” at 17:45 when I logged a ticket shortly after 9:00? The incompetence and lack of service delivery is unfathomable.

[Andrew Menne @Andrew_Menne]

@CityPowerJhb third call for an update on my ticket and the previous 2 escalations weren’t actioned. 8 hours later and you are yet to assign a technician to an area outage. Your call center staff are ridiculously poor in executing their jobs and no supervisor is ever available.

[Andrew Menne @Andrew_Menne]

@CityPowerJhb please advise on the outage is Sharonlea reported 3 hours ago. CPWEB4580122

[Andrew Menne @Andrew_Menne]

@CityPowerJhb no power in Sharonlea since 9:00am, called now and no action has been taken, please advise. CPWEB4580122

[Andrew Menne @Andrew_Menne]

@CityPowerJhb This is ridiculous. How can you think this is acceptable service delivery?

[Andrew Menne @Andrew_Menne]

@CityPowerJhb the incompetence is astounding. My call was cancelled after power was supposedly restored (it wasn’t), all because your day shift wanted to knock off. Now we’re waiting for the night shift to arrive onsite and start the investigations afresh. Absolutely ridiculous!

[Andrew Menne @Andrew_Menne]

@CityPowerJhb So why are you cancelling calls when it’s clearly not resolved.

City Power ticket CPWEB4538459 has been updated to 'Cancelled' https://t.co/C3Xsny6nsf

[Andrew Menne @Andrew_Menne]

@CityPowerJhb why on earth can el my ticket when it hasn’t been resolved?

City Power ticket CPWEB4538459 has been updated to 'Cancelled' https://t.co/C3Xsny6nsf