@oasis Invited to the premier of don’t look back in Anger and many years of buying merchandise and going to gigs then don’t get a code. How is that fair to the most loyal fans ?
@ODEONCinemas Went to see Free Guy brilliant film! Only downside is the recent changing of the menu. It’s absolutely disgraceful that you have stopped selling large drinks and in the combo deals you are charging the same price for the combo with a smaller drink. Why has this changed ?
@ODEONCinemas My limitless membership will not let me book any tickets online, the live chat is not working and there is no phone number to help me sort this problem. I expect a better service to your loyal members who come to the cinema on a weekly basis.
@ODEONHelp still haven’t heard anything back from you regarding my limitless account not letting me book. Coming up with the error “you must wait 1 hour between discounted tickets” even though I haven’t booked any tickets!
I’ve messaged the Odeon help page and still haven’t had a reply. This isn’t good customer service to people who have limitless. Most of the seats have been booked now, I’m paying for a service that I can’t use. As a loyal customer I really expect a lot more.
@Andrewhope90 sorry to hear this, our webchat team are getting queries through. Our phone lines haven't been switched back on yet due to our team working from home. Can you DM me with your membership number/email address? - Jodie
@CWaters_SAFC do you realise that all the fans are sitting apart from the people they bought tickets with. We were told it was un allocated seating. This isn’t good enough. If changing the fixture wasn’t enough of an inconvenience. I expect better.