Andy Gray

[Andy Gray @Andy22Gray]

So disappointing that @ClubWembley and @wembleystadium are impossible to get hold of with a query about my tickets for tomorrow’s #CarabaoCupFinal. There must be someone in your customer service team that can help..?!

[Andy Gray @Andy22Gray]

@SimonThomasTV 🤦🏼‍♂️🤦🏼‍♂️🤦🏼‍♂️

[Andy Gray @Andy22Gray]

@nickjfrost @Virgin @virginmedia are useless when it comes to raising a complaint. Every time I get a letter months later saying they’ve been trying to contact me but haven’t been able to so are closing the case 🤦🏼‍♂️

[Andy Gray @Andy22Gray]

@Tesco another grocery delivery failed to turn up without explanation last night. That’s the 3rd time in the last 2 months - clearly the issues causing this aren’t being resolved or taken seriously. When can I get my shopping?

[Andy Gray @Andy22Gray]

@Tesco my food delivery hasn’t turned up tonight and I’ve had no explanation. Until two weeks ago this had happened twice, it’s now happened another two times in the last two weeks. Each time I’ve had no notification or explanation. It’s mind boggling how this can keep happening!

[Andy Gray @Andy22Gray]

@footballtweet @BoringMilner RAUL

[Andy Gray @Andy22Gray]

@virginmedia your complaints process and general customer service is a complete joke. I hoped for better when I joined you for a 2nd time but at this rate I’ll soon be leaving you for a 2nd time too.

[Andy Gray @Andy22Gray]

@thesagg @seanfeucht 🤭

[Andy Gray @Andy22Gray]

@salliefoyeh @FaithChildMusic When you know, you know! 🙌🏻

[Andy Gray @Andy22Gray]

@salliefoyeh @FaithChildMusic Ron Kenoly style

[Jeremy Corbyn @jeremycorbyn]

This is what holding Boris Johnson to account looks like.

[Andy Gray @Andy22Gray]

@thedrussell @izzynotjizzy Yeah you are

[Andy Gray @Andy22Gray]

@Tesco shopping delivery didn’t turn up last night. Unfortunately not the first time this has happened either!

[Andy Gray @Andy22Gray]

@virginmedia Yes I think it’s COM102813362

[Andy Gray @Andy22Gray]

@virginmedia I can never get through on the phone and your ‘Chat Online’ function is never available. Can I speak to someone here?

[Andy Gray @Andy22Gray]

@virginmedia @virginmedia still had no resolution to this complaint, despite being told that you like to get these things resolved within 24 hours. Now 3 weeks later...

[Andy Gray @Andy22Gray]

@virginmedia Thanks, I got through and have logged this all with them now.

[Andy Gray @Andy22Gray]

@virginmedia The webchat seems to always say “the team are currently unavailable”. Is there a best time to call in terms of time waiting on hold? No I’m afraid I wasn’t given anything, he just took the details of the friend and said to leave it with him.

[Andy Gray @Andy22Gray]

@virginmedia It is advertised on your website and was mentioned when my friend signed up with virgin media.

[Andy Gray @Andy22Gray]

@virginmedia That link seems to be freezing once I authorise it to access my twitter. I signed up through a local Virgin sales rep and provided the details to him.