@greateranglia could you please confirm if my tickets are valid on Elizabeth line from Stratford to Liverpool Street during the planned engineering works? I couldn't find this on your site, thanks
@greateranglia why in the change of timetable this week have you replaced the 10 coach 7.28 from billericay to LLS with 5 coaches at 7.25. Resulting in standing room only and lots of people unable to board? Will this be rectified? This is a very popular commuter time!
@rapha your customer service is very poor. I've been trying to speak to someone about a return I sent almost two weeks ago and never been able to get anyone on live chat. Can you help please?
@rapha I've recently returned an order but had no confirmation from you. It was sent almost a week ago via evri. Can you confirm it's in your system? No details on your site and no available customer service
@greateranglia do you have any idea when trains will run until in the evening between Liverpool Street and billericay on the 15th of November? I'm concerned that services may end early/be very limited due to the strike the next day. Thanks
@docranjana I read your most recent guardian article. Very moving and insightful window into the horrific decisions having to be made around the world. I hope it is read widely and encourages others to reconsider vaccination. Thank you
@greateranglia can you please confirm when commuter trains from billericay to Liverpool Street (am) will be reinstated to 12 coaches. They are running with 8 coaches and as a result and form of distancing is impossible as there are regularly not even any seats available. Thanks
@greateranglia Yes but there wasn't a pandemic previously so there was no need to try to keep a safe distance between people. Are there no plans to reinstate a full number of coaches? Thanks
@greateranglia can you confirm when you will be increasing the number of carriages back to 12 on the Southend Victoria to London commuter train. Every train into London before 9 is standing only with no way to space out. This is as important as reinstating the timetable. Thanks
@greateranglia Can you please confirm that will Include trains featuring 12 carriages rather than the 8 that are currently running? I've checked your website and it doesn't state that anywhere
@greateranglia why are commuter trains into London Liverpool Street still only 8 coaches during peak hours? We are still in a pandemic and it makes any sort of distancing impossible. Any news on when trains will be restored to 12 coaches?