Andy Fitzsimons

[tobi lutke @tobi]

I heard this internal memo of mine is being leaked right now, so here it is:

[Paul Adams @Padday]

I've a new post over on our new Intercom Ideas blog!

An AI conundrum: Products or Partnerships

In building and selling software, there are two main ways to do it: Sales-led, or Self-serve. There is no ‘one right way’, but over the last 15 years of Saas, the pros and cons of each became very clear.

The question we face now is: which one is better for building AI products? Or is there a new way that is better than both?

Saas is predictable software. AI is unpredictable. What does that mean for how we build and sell?

https://t.co/5pQ4hjkOEu

[Fin @fin_ai]

That's why we're introducing Pioneer – Intercom’s first ever AI customer service summit. Join us for a day of thought leadership, networking, special product announcements, and a close-up look at the Intercom product.

Oh, and you'll be among the first to see our next-generation AI Agent, Fin 2, which will push the boundaries of AI-first customer service.

[Emmet Connolly @thoughtwax]

▶️ Off Script EP04 is live!

In it, I talk about what AI means for design: where we've come from, the highly uncertain moment we are presently entering, and the dramatic changes that might come next.

[Des Traynor @destraynor]

Excited to share 3 big @intercom product updates today.

1️⃣ We've shipped Fin's top request: Fin over Email.

Fin now works great over email. That's it. That's the tweet.

To turn it on, you just click the "on" button. #ux #ui.

[Eoghan McCabe @eoghan]

Today we’re launching Fin. A brand new product powered by @intercom’s proprietary ML + @openai’s GPT-4.

Fin is “ChatGPT for customer service.” An infinitely scalable AI support rep. It’s a world first. And certainly our most important launch yet.

[Patrik Inzinger @patrikinzinger]

We are on the way to 1M ARR with our tiny team. The underappreciated secret is automation. @intercom plays a significant role in that.

Just set up a new flow to show new customers that we really appreciate having them with a personal message and a follow-up after 3mo. 👌