Emmet Connolly

SVP of Design @fin_ai. I have nothing to say (and I am saying it).

[Markham Nolan ☘️ @markham]

The future of ecommerce UI seem obvious once you see it in action. But how often do you still find yourself using search / sort / filter to shop a massive catalogue? If you're in New York tomorrow, come hear @thoughtwax & @robdavitt talk about building this new UX paradigm.

[Emmet Connolly @thoughtwax]

https://t.co/Kl6rifLSg4

[Emmet Connolly @thoughtwax]

I'm giving a talk in New York next week about what we learned developing @fin_ai for ecommerce, and what's coming next.

Every vertical has hit a similar product question fast: you've stuck a chat box in somewhere, now what? For example, how does AI actually change the way we trade online?

I'll be giving a talk about the design thinking we carried into Fin for ecommerce, and then chat with product lead Rob on what we learned building an assistant that can immediately plug into any Shopify catalogue.

9:30am Weds, 18 E 50th St. Link below!

[Emmet Connolly @thoughtwax]

@jjvincent @mrkocnnll One of the most knockout chapters I’ve ever read

[Emmet Connolly @thoughtwax]

Now that I think of it, playing the guitar might just be the most AI-proof job in the world, for a bunch of reasons: technical, social/cultural, ergonomic, etc.

[Emmet Connolly @thoughtwax]

So cool, definitely trying this. It’s a shame MIDI guitars are lame.

[Dan Shipper 📧 @danshipper]

codex teaches me to play piano:

[Emmet Connolly @thoughtwax]

San Francisco, 2026

[Emmet Connolly @thoughtwax]

Last thing! We also designed a beautiful Operator website and brand: https://t.co/uSHTlPYUwt

[Emmet Connolly @thoughtwax]

Hello, Operator.

Manage your customer operations by chatting. No more manually editing articles, guidelines, etc. Just tell (or ask) Operator what needs doing, and it will make all the changes, continually improving Fin's performance.

Sample use cases:

[Emmet Connolly @thoughtwax]

Real-life, no-foolin' demo of Operator:

[Emmet Connolly @thoughtwax]

We had a big old event last night in SF to launch Operator, it was great to meet so many customers in person:

https://t.co/bXeSFODbgp

[Eoghan McCabe @eoghan]

We’re launching our next major new product live from SF tonight. I think this one will be interesting even for those with no need for Fin. Will be a great demo of what the future of work software will look like.

Stream starts at 6.15pm PT.

fin DOT ai SLASH hello

[Emmet Connolly @thoughtwax]

Here’s to old friends and new beginnings: Intercom is now Fin

[Eoghan McCabe @eoghan]

https://t.co/woWlW57HQf

[Emmet Connolly @thoughtwax]

https://t.co/ZudwTHGHnX

[Emmet Connolly @thoughtwax]

A ton of improvements to bring Intercom bang up to date for the AI era:

[Emmet Connolly @thoughtwax]

@ermolenko_egor It’s ai generated

[Emmet Connolly @thoughtwax]

1916 the videogame

[ちって @chitte_101]

AI驚き屋みたいな投稿でアレなんですが、GPT-Image-2すごいですね……

「撮り鉄をテーマにしたゲームのキャプチャー」で色々作らせて遊んだけどコレ実在したらやりてえよ

[Emmet Connolly @thoughtwax]

@daveyheuser That was a special time. Feels like a long time ago!

[Emmet Connolly @thoughtwax]

@trtadvocate Keep reading, more stuff happens

[Emmet Connolly @thoughtwax]

@WillGibsonGrrl Goldeneye?

[Emmet Connolly @thoughtwax]

@Thursday_Brunch The government need to get their priorities right