Andrew Reid

I share tips on how to improve your customer service and retain clients. Reduce costs and retain the clients that matter to your business

[Craig Dewart @craigd0412]

I purchased a service recently that was shockingly bad.

Idea for Agency #4? 👀

[Andrew Reid @Andy_ClientCare]

Hire people who are smarter than you are—whose talents surpass yours—and give them opportunities for growth. It’s the smart thing to do and it is a sign of high personal humility - Bruna Martinuzzi, Author of The Leader as a Mensch: Become the Kind of Person Others

[Andrew Reid @Andy_ClientCare]

Bet on people, not on strategies Lawrence Bossidy, retired CEO of AlliedSignal

[Josh Peacock 🦚 @JPeaco]

2 months ago since we hosted #SEOXclusive 🔥

Something myself and the @SEOforHireLTD team are extremely proud of.

We learnt a lot about hosting our first ever event. Excited to throw our next one 📆

I'm a big advocate on going to events. One of the easiest ways to hack your career growth. Especially in business.

Thanks again for everyone coming and to the great speakers 🙏

[Andrew Reid @Andy_ClientCare]

Hiring is the most important people function you have, and most of us aren’t as good at it as we think. Refocusing your resources on hiring better will have a higher return than almost any training program you can develop - Laszlo Bock, Co-founder and CEO of Humu and Author of Wo

[Andrew Reid @Andy_ClientCare]

How to Deal With a Difficult or Angry Customer: 16 Tips - https://t.co/DiW0IbAeMJ

[Search for Hire @SEOforHireLTD]

August's thread of honorary #SEO shout-outs:

This thread is dedicated to our Top 5 SEOs to follow on LinkedIn, who post great SEO-related content to keep you in the 🔁 loop:

@Thenorthernboy1
@Zooglymedia
@WhitworthSEO
Jean-Pierre Garbaccio
Adrijana Vajudin

[Andrew Reid @Andy_ClientCare]

Delivering value at all potential touchpoints is how you gain the loyalty of your customers.

[Andrew Reid @Andy_ClientCare]

The 3 Important Qualities of Customer Service: https://t.co/0dUvc77nuh

[Josh Peacock 🦚 @JPeaco]

Some Friday motivation 🚀

Just off a call with a client who just brought on x3 new SEO clients this week. His August goal smashed.

A lot of doom and gloom out there within all markets especially SEO right now.

Keep going 🚀

[Andrew Reid @Andy_ClientCare]

There is a big difference between a satisfied customer and a loyal customer. - Shep Hyken

[Search for Hire @SEOforHireLTD]

We're so grateful to receive such fantastic feedback from our clients 🚀 The team have been hard at work providing the highest quality #SEO's to match top-tier clients, and we are excited to see this come to fruition!

Congratulations to @daris_seo in this recent role 🤝 #seojobs

[Andrew Reid @Andy_ClientCare]

Everything You Need to Know about Customer Lifecycle Management - https://t.co/HkOF4NWpm4

[Andrew Reid @Andy_ClientCare]

Recognise the feelings of the client. One of the most crucial factors in customer retention is understanding consumer sentiment.

[Andrew Reid @Andy_ClientCare]

Top 5 Components of Customer Service - https://t.co/9T7bFJH3BZ

[Craig Dewart @craigd0412]

Small businesses📢:

Never underestimate the power of content marketing🚫.

With the right strategy, you can direct traffic from your competitor's site over to yours🔄.

[Andrew Reid @Andy_ClientCare]

33% of businesses want to boost retention through proactive management of the customer experience.

[Andrew Reid @Andy_ClientCare]

Building a customer-focused culture: importance and strategies - https://t.co/1Fj8vzCZQq

[Josh Peacock 🦚 @JPeaco]

Did 18 days caffeine detox.

Just had first coffee.

Can you guess where I am right now?

🚽

[Andrew Reid @Andy_ClientCare]

The customer's perception is your reality. - Kate Zabriskie