@JohnLewisRetail shambolic customer services. We paid for Ninja pots and for warranty. We've had to go through tons of different venues to get an exchange. They didn't have anymore in stock and told us to return the items and they'll refund. But then they're not willing to!!!!
It's been a whole month trying to get this sorted! Why did we pay for warranty!!! We're not after money, we're after functioning and safe useable pots!