@KemiBadenoch I think all social care should be run by the NHS. All brought back in-house. Particularly care homes. The system of care homes reminds me of the railway network. For too many companies it is all about profit not performance.
I’m not quite sure how to explain what’s happened tonight, because it’s still happening - but here goes…
At 4:40pm I jumped on a train from London to Edinburgh..
It was comfy, it was quiet
In hindsight, too good to last…
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realized customer service wasn’t for me when a lady on the phone told me i didn’t know how to do my job and i said “well walk me through it” and she hung up