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Anker Nano Power Bank (5,000mAh, 22.5W, Built-in USB-C Connector)
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Anker USB-C to USB-C and USB-A to USB-C Cable (6ft) Bundle
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Hi, we're truly sorry for any inconvenience you've experienced—we appreciate you bringing this to our attention.
For the email, did you send one to [email protected]? If so, you should've received a reply which includes your ticket number. We kindly ask you to private message us your email ticket number (e.g., Reference Ticket: ANKER-TNXXXXXXXXXXX). We'll review your case and try to make things right for you.
Your feedback means a lot to us, and we're looking forward to resolving this for you soon!
Hi, this isn't normal. During charging, transformers in Anker products can produce minor electromagnetic vibration that results in faint buzzing sound. However, excessive, unusual, or clearly annoying high-pitched ringing is not expected behavior and may indicate a manufacturing defect.
To move forward, please email our customer support team at [email protected] to file a warranty claim. In your email, please include the following:
1.Your Amazon order number
2.Your shipping address and recipient name.
3.The product's serial number (SN).
Our team will get back to you as soon as possible.
Bonjour, nous sommes sincèrement désolés pour tout inconvénient que vous avez rencontré — nous vous remercions de nous l'avoir signalé.
Nous vous invitons à nous envoyer par message privé votre numéro de ticket e-mail (par exemple, Référence du ticket : ANKER-TNXXXXXXXXXXX). Nous examinerons votre ticket et ferons de notre mieux pour arranger les choses pour vous.
Votre avis compte beaucoup pour nous, et nous avons hâte de résoudre ce problème pour vous dans les meilleurs délais !
Thank you for explaining. Have you tried using a different cable? Unfortunately, if the charger isn't charging properly, there may be no way to troubleshoot it, as the issue could be due to internal wear and damage. We'd still like to invite you to contact our customer support, as we may be able to offer you a discount on your next purchase if you're interested.