@onecard@GetOneCardIN Your recovery agent forcefully raised a settlement amount much higher than discussed.
when the customer genuinely needed help during a difficult time. When the customer was unable to pay,
the agent started blackmailing, abusing, and even sending the customer’s photo to contacts, which is completely unacceptable and a serious violation of privacy.
Please take immediate cognizance of this matter and stop such unethical recovery practices. Card ending: #6241
FYI: @RBI #KKV
otherwise I will file a complaint against your entire team in the court that how you people forced a poor man to such an extent that he committed suicide. @RBI@OneCardHelp@714290
Hello Yukta Sir, your bank agency has troubled me so much by mentally torturing me that I have lost my job, my family has broken up, now I have only one option left, to commit suicide. You take some action against them, @RBI@OneCardHelp@714290
@OneCardHelp Your recovery agent,Rohit, is threatening to call people from my contact list. When the customer asked him to speak in the same tone face-to-face the agent started using abusive language. Please look into matter and take necessary action.@RBI@FinMinIndia@714290
Hii team my order number is 270530040125602752
Whic is return pick up dated at 9 April 2026 , but there is refund by your team till date. please give my refund as soon as possible.
@Meesho_Official@Consumer2Court@narendramodi@CMODelhi
Ankush
8178118314
Hii team my order number is 270530040125602752
Whic is return pick up dated at 9 April 2026 , but there is refund by your team till date. please give my refund as soon as possible.
@Meesho_Official@Consumer2Court@narendramodi@CMODelhi
Ankush
8178118314
@rblbank@RBLBankCares One of the worst recovery agencies engaged by RBL Bank – ONS Solution is harassing customers.
Card Ending: #8012 FYI @RBI#kkvsh#ONSSharamkaro
The agent begins the call by saying “Good evening sir, payment ka kya hua” without disclosing the bank’s name. When asked which bank she is calling from, her reply was “Tumhe nahi pata?” — which is unprofessional and unacceptable.
Since the call was not made from an official RBL shared number, it is impossible for a customer to verify the caller’s authenticity.
Instead of listening to and understanding the customer’s concern, the agent is creating undue pressure for payment, which is against RBI recovery norms.
Kindly verify this matter and provide proper training to ONS Solution for ethical debt recovery practices.
Please confirm the action taken at the earliest.
@ONECampaign@OneCardHelp Your recovery team is repeatedly calling the customer’s contacts and harassing them.
The customer has clearly requested reasonable time to repay, but instead your team is engaging in continuous harassment.
Please look into this urgently and take strict action against the concerned recovery staff.
FYI: @RBI
Card ending #1810
#KKV #CustomerHarassment #RecoveryMisconduct