Ann Sil

[Ann Sil @AnnSilHM]

Respectfully, — “send us a DM with more details” is exactly what I’ve been doing for five months, just by phone. I’ve made the calls. I’ve re-explained my account issues to a new representative every single time. The outreach part of this relationship is now Verizon’s responsibility. You have my handle, and my DMs are open. Reach out to me.

[Ann Sil @AnnSilHM]

Hi, welcome to my first post ever — one I created an account AND paid for a subscription to make, because @Verizon left me no other option. Win-back customer since March 31. Account issues the entire time, endless calls, nothing fixed. I’ve now spent actual money just to get your attention. We’re about to move wireless AND home internet elsewhere. @VerizonSupport, this ain’t it chief.