Annie Zeller

[Annie Zeller @AnnZ164]

Once again, screwed over by @Hilton. It’s so frustrating that the hotel promises one thing and then the brand refuses to honor it. The “compensation” we received after a horrific experience at a Double Tree is now not being honored. Gold status is worth nothing to @HiltonHonors

[Annie Zeller @AnnZ164]

@HiltonHotels How long does an investigation of valuables stolen from our hotel room take to come to a conclusion? The hotel still isn’t responding! Do I just need to switch to @MarriottBonvoy at this point?? So frustrated at how little @HiltonHonors has cared about this.

[Annie Zeller @AnnZ164]

@Hilton Lucky them! We had belongings stolen from our doubletree hotel room two weeks ago and still haven’t heard from the hotel about. Nearly ready to cancel our loyalty with @HiltonHonors and move to Marriott!! So sad. We’ve loved Hilton until now.

[Annie Zeller @AnnZ164]

@HiltonHonors It was a security issue on my end. It looks like it went through now.

[Annie Zeller @AnnZ164]

@HiltonHelp our room was broken into while staying at a Hilton DoubleTree last weekend, several things stolen. Multiple calls to the hotel, and they have done nothing. What else can we do?

[Annie Zeller @AnnZ164]

@HiltonHonors Hi Natalie, Thank you for responding. I tried to send a message, but it doesn't look like it went through. We were at the Doubletree by Hilton South Charlotte March 3-5