Anna Keri

Waiting 268 days for @flyingbrussels to pay me EU261 claim (2505-SN-04..). Agreed to refund, now GHOSTING me. Escalating to BCAA & SPF Economie #disappointed

[Anna Keri @AnnaKTravel]

9 months since my flight was cancelled and @flyingbrussels is ghosting me. They admitted in writing I am owed €600 compensation (EU261) as refund, but haven’t paid a cent. I’ve been waiting since May 2025. Is this how you treat customers? (1/2)
#BrusselsAirlines #PassengerRights

[KB @Kibetchi]

@AnnaKTravel @FlyingBrussels @FlyingBrussels You should respond. Poor service

[Anna Keri @AnnaKTravel]

@FlyingBrussels see you replying to others today—why am I being ignored? I am filing with the BCAA today. Please process the payment you already promised. Brussels Airlines Lufthansa Lufthansa Cargo #eurights #frequenttraveler @FrequentTravelo @BrusselsAirport @FlyingBrussels @lufthansa

[Anna Keri @AnnaKTravel]

9 months since my flight was cancelled and @flyingbrussels is ghosting me. They admitted in writing I am owed €600 compensation (EU261) as refund, but haven’t paid a cent. I’ve been waiting since May 2025. Is this how you treat customers? (1/2)
#BrusselsAirlines #PassengerRights

[Anna Keri @AnnaKTravel]

269 DAYS LATER:no refund from @FlyingBrussels
My Nairobi flight was cancelled in May 2025. You admitted liability for €600 months ago (Case: 2505-SN-04503) but have gone silent.

I see you replying to others today—why am I being ignored? I am filing with the BCAA today.

[Anna Keri @AnnaKTravel]

@FlyingBrussels @lufthansa_group @be_mobility Your policy promises 24/7 service. Why is my confirmed €600 debt still being bypassed? I’ve seen you reply to others,please reply to me here/via the contact email already registered to my case file.
@Lufthansa_Group @be_mobility #BrusselsAirlines @FlyingBrussels @EURightsAgency

[Anna Keri @AnnaKTravel]

I see you’re active today, @flyingbrussels, yet case 2505-SN-04503 remains ignored after 9months.

CC: @Lufthansa_Group @be_mobility #BrusselsAirlines

[Anna Keri @AnnaKTravel]

after waiting 269 days for my agreed €600 compensation, @flyingbrussels just sent this.
Asking for 'patience' due to 'high volume' after nearly a year is not customer service—it’s a deadlock. My claim (2505-SN-04503) was accepted months ago. No more waiting. BCAA filing is next

[Anna Keri @AnnaKTravel]

9 months since my flight was cancelled and @flyingbrussels is ghosting me. They admitted in writing I am owed €600 compensation (EU261) as refund, but haven’t paid a cent. I’ve been waiting since May 2025. Is this how you treat customers? (1/2)
#BrusselsAirlines #PassengerRights

[Anna Keri @AnnaKTravel]

Day 269 ! Still no human response from @FlyingBrussels, only automated email asking for ‘patience’ regarding a 9-month-old debt. Liability was accepted; payment is missing. Filing with BCAA & SPF Economie now. #passengerRights #BrusselsAirlines #LufthansaGroup

[Anna Keri @AnnaKTravel]

268 days negligence ... t's a "Customer Service Loop" designed to ignore legal obligations. I have my claim number ready for anyone actually willing to help. #BrusselsAirlines #PassengerRights #EU261 #TravelNightmare @FlyingBrussels @lufthansa @Lufthansa_grp

[Anna Keri @AnnaKTravel]

Disappointed by the lack of accountability at Brussels Airlines @flyingbrussels @Lufthansa_Group Only receiving generic replies of "we need your patience..." It's been almost 1 YEAR!!!!! HOW TO TRUST @FlyingBrussels again??????

[Anna Keri @AnnaKTravel]

@flyingbrussels (Official Airline)

@Lufthansa_Group (Their parent company—they hate bad PR)

@testachats (The major Belgian consumer protection organization)

@EU_Consumer @TestAchats @blueskies_ptfs @lufthansa_group @FlyingBrussels @EURightsAgency

[Anna Keri @AnnaKTravel]

#EU261 #LufthansaGroupEven the airport office told me to keep filing reports, but their system just auto-closes them as "duplicates" while the original case stays ignored. This "circular logic" is a legal breach. Filing with the NEB & SPF Economie next. Claim: 2505-SN-04503 (2/2)